Job Overview
Compensation
Hourly
Range $12.25 - $17.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities
Retirement Plan
Job Description
Our company is a renowned restaurant committed to providing exceptional dining experiences to all guests. Known for its warm and welcoming atmosphere, the establishment prides itself on delivering outstanding customer service and maintaining a high standard of food quality. Operating in the hospitality industry, this restaurant offers a dynamic and fast-paced environment where teamwork and guest satisfaction are paramount. The restaurant employs a team of dedicated professionals who work collaboratively to ensure every guest enjoys a memorable visit. Employment is offered full-time and part-time, with competitive compensation reflecting the level of service and commitment required by the role.
The role we are hiring for is that of a Host/Hostess. This position is crucial in creating a positive first impression for customers as they enter the restaurant. The Host/Hostess is responsible for greeting guests warmly, managing seating arrangements efficiently, and maintaining smooth communication between the guests and the restaurant staff. This individual will be the face of the restaurant, ensuring guests feel valued from the moment they arrive until their departure. The role involves coordinating table assignments according to the size and preferences of the party, providing guests with menus, and informing them about their server to prepare them for a pleasant dining experience. Additionally, the host will handle reservations, answer telephone inquiries, and manage waiting lists during busy periods with professionalism and courtesy.
Beyond the front of house duties, the Host/Hostess is expected to inspect dining and serving areas for cleanliness and proper setup, oversee restrooms to ensure hygiene standards are met, and assist with various service tasks including taking to-go orders and operating cash registers. The position requires a high degree of organization, communication skills, and the ability to multitask in a high-energy environment. Familiarity with common restaurant software tools such as POS systems, reservation management platforms, and scheduling software is highly advantageous. The host is also integral in coordinating with other dining room staff to maintain excellent service standards, support efficient operations, and contribute positively to the overall guest experience. Attention to detail, a friendly demeanor, and a willingness to collaborate with team members are essential traits for success in this role. This position offers a great opportunity for individuals passionate about hospitality to develop their skills in a professional setting and contribute meaningfully to the restaurant's reputation for excellence.
The role we are hiring for is that of a Host/Hostess. This position is crucial in creating a positive first impression for customers as they enter the restaurant. The Host/Hostess is responsible for greeting guests warmly, managing seating arrangements efficiently, and maintaining smooth communication between the guests and the restaurant staff. This individual will be the face of the restaurant, ensuring guests feel valued from the moment they arrive until their departure. The role involves coordinating table assignments according to the size and preferences of the party, providing guests with menus, and informing them about their server to prepare them for a pleasant dining experience. Additionally, the host will handle reservations, answer telephone inquiries, and manage waiting lists during busy periods with professionalism and courtesy.
Beyond the front of house duties, the Host/Hostess is expected to inspect dining and serving areas for cleanliness and proper setup, oversee restrooms to ensure hygiene standards are met, and assist with various service tasks including taking to-go orders and operating cash registers. The position requires a high degree of organization, communication skills, and the ability to multitask in a high-energy environment. Familiarity with common restaurant software tools such as POS systems, reservation management platforms, and scheduling software is highly advantageous. The host is also integral in coordinating with other dining room staff to maintain excellent service standards, support efficient operations, and contribute positively to the overall guest experience. Attention to detail, a friendly demeanor, and a willingness to collaborate with team members are essential traits for success in this role. This position offers a great opportunity for individuals passionate about hospitality to develop their skills in a professional setting and contribute meaningfully to the restaurant's reputation for excellence.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Strong interpersonal communication skills
- Ability to multitask and remain organized
- Proficiency with restaurant software such as POS and reservation systems
- Good physical stamina
- Availability to work flexible hours including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role is preferred
- Strong communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Knowledge of restaurant operations and table management is a plus
- Familiarity with POS systems and reservation software
- Friendly and outgoing personality
- Ability to work in a fast-paced environment
- Team player with positive attitude
Job Duties
- Warmly and graciously greet all guests and seat them at tables or in waiting areas
- Open the front door for guests entering or leaving the restaurant when possible
- Provide guests with menus and inform them of their server's name upon seating
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Locate waiting parties when tables become available
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Receive and record guests' dining reservations
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform guests of establishment specialties and features
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Direct guests to coatrooms and waiting areas such as lounges
- Relay messages to servers and bussers as needed
- Thank guests as they leave and invite them to return
- Attend all scheduled employee meetings and offers suggestions for improvement
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
- Take and prepare to-go orders
- Operate cash registers to accept payments for food and beverages
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Assist with preparing and serving food and beverages
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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