Job Overview

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Compensation

Hourly
Exact $24.50
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible schedule

Job Description

This job opportunity is with a dynamic organization known for its dedication to delivering exceptional guest experiences within the hospitality and casino industry. The company excels in marketing and property development (PD), focusing on innovative promotional events and guest engagement strategies aimed at maintaining a leading position in a competitive market. With a strong emphasis on teamwork, customer service, and professional growth, the establishment fosters a supportive environment where employees are encouraged to develop their skills, collaborate effectively, and contribute to company success. Its culture promotes integrity, accountability, and a proactive approach to exceeding expectations in every task. The work setting is designed to engage team members at all levels, ensuring a clucktastic experience for guests and internal stakeholders alike.

The role of Host Coordinator is a crucial element within the Marketing and Property Development team, acting as a CRCR Ambassador and taking personal ownership to ensure all actions align with the business's best interest. This position is responsible for assisting the team in executing special events, managing room reservations, and contributing to the overall success of the marketing initiatives. The Host Coordinator supports the planning and execution of targeted special events on and off-site, maintains special room amenity requests, and promotes various marketing campaigns through multiple channels including telemarketing, email, and personal interaction.

A typical day involves tracking promotion pacing to ensure participation goals are met, acting as a liaison between the marketing department and other internal guests, and participating in professional development opportunities to refine marketing skills and knowledge. This role demands strong listening and communication capabilities, problem-solving skills, and the ability to work independently while maintaining high performance standards. The position requires a high level of organization, attention to detail, and the ability to juggle multiple tasks efficiently. The Host Coordinator thrives in a team-oriented setting, demonstrating a flock mentality that prioritizes collaboration and mutual support. Exceptional service delivery, effective relationship-building, and maintaining motivation throughout the team are key aspects of this role. The ideal candidate will be driven to exceed expectations while upholding fairness and accountability. Overall, the Host Coordinator plays a vital part in supporting the marketing department's brand promotions and events, ensuring the property and its guests benefit from outstanding and seamless event execution.

Job Requirements

  • Must be at least 18 years of age
  • High school diploma or GED or high school equivalence certificate
  • Previous casino, hospitality, sales, and marketing experience
  • Relevant guest service or FOH experience
  • Basic understanding of how casino rewards programs work
  • Familiarity with room and event amenity programs
  • Familiarity with casino CRM or CMS software
  • Excellent phone etiquette and relationship-building skills
  • Proficient in Windows and Microsoft Office Suite
  • Proficient in conflict resolution
  • Proficient in LMS and applicable reservation software

Job Qualifications

  • Must be at least 18 years of age
  • High school diploma or GED or high school equivalence certificate
  • Previous casino, hospitality, sales, and marketing experience
  • Relevant guest service or FOH experience
  • Basic understanding of how casino rewards programs work
  • Familiarity with room and event amenity programs
  • Familiarity with casino CRM or CMS software
  • Excellent phone etiquette and relationship-building skills
  • Proficient in Windows and Microsoft Office Suite
  • Proficient in conflict resolution
  • Proficient in LMS and applicable reservation software
  • Experience with player tracking software and reservation systems
  • Previous project management experience

Job Duties

  • Track promotion and special event pacing to ensure target participation goals are being met
  • Assist hosts in developing and executing special events on and off-site
  • Plan and execute targeted special events
  • Input all host reservations adhering to the designated assigned status
  • Responsible for all special room amenity requests
  • Market property and all applicable promotions and special events through telemarketing, email and in-person contacts
  • Assist in promotions and special event planning
  • Assist the marketing department in executing brand promotions and events
  • Act as an ambassador for the marketing department with all internal guests within CRCR
  • Participate in ongoing professional development to continue to refine skills and knowledge in marketing
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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