Host - Chevys Santa Rosa

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Exact $18.50
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

competitive pay
Flexible Hours
Career growth opportunities
Team Member Dining Discounts
Employee Referral Program
Credit union benefits
partner perks
Sick Time
Health Insurance

Job Description

Xperience Restaurant Group (XRG) is a premier hospitality company known for its commitment to delivering extraordinary dining experiences and a vibrant work culture. Established on a foundation of passion and dedication, XRG operates a collection of highly regarded full-service restaurants that emphasize quality, guest satisfaction, and innovative dining. The organization is celebrated not only for the exceptional service at its eateries but also for its unique culture that fosters growth, teamwork, and the pursuit of excellence in hospitality. Having been recognized as a Certified Top Workplace for five consecutive years, XRG values its employees as its greatest asset, nurturing their talents and offering an environment where every team member can thrive. \n\nJoining Xperience Restaurant Group means stepping into a role that blends enthusiasm for hospitality with opportunities for personal and professional development. The Host/Hostess position is crucial in setting the tone for guests' dining experiences. This role involves warmly welcoming guests upon arrival, managing seating arrangements smoothly, and assisting with guests’ needs during their visit. Beyond the physical aspects, the Host/Hostess serves as a vital communicator between guests and restaurant staff, ensuring that operations flow efficiently and that guest concerns are addressed promptly and professionally. \n\nThe position offers competitive pay ranging approximately from $17.21 to $18.50 per hour, commensurate with experience. Flexibility in scheduling supports a healthy balance between work and life commitments. Staff members benefit from numerous perks, including exclusive dining discounts for themselves and guests, access to financial well-being programs such as credit union membership, and a comprehensive health insurance package for full-time employees. The company also promotes a positive work culture through initiatives like employee referral programs, partner discounts on a variety of lifestyle products and services, and paid sick time in eligible locations. This combination of benefits, career growth potential, and a supportive team environment makes the Host/Hostess role at XRG an excellent opportunity for individuals passionate about hospitality and service. \n\nWith the Host/Hostess role, you become the first and last point of contact, shaping guest impressions and fostering an inviting atmosphere. Responsibilities include greeting guests immediately upon arrival, guiding them to their seats, managing guest flow effectively to maximize turnover while maintaining comfort, and handling guest concerns with grace. The role demands a high level of organization, communication skills, and a genuine desire to create memorable dining experiences. Additionally, the Host/Hostess supports the team by performing opening, running, and closing duties to ensure the restaurant operates seamlessly throughout service hours. \n\nWorking conditions entail a fast-paced, high-volume restaurant environment that can involve exposure to varied temperatures, noise levels, and crowds. The job requires physical stamina to stand and walk for long periods, as well as safely lifting items weighing up to 50 pounds. Flexibility to work various shifts, including nights, weekends, and holidays, is also essential. This dynamic role offers a rewarding pathway for career growth within a company that truly values and invests in its people, fostering a culture where passion for hospitality meets limitless opportunity.

Job Requirements

  • High school diploma preferred
  • Minimum of one year related experience
  • Proof of eligibility to work in the United States
  • Valid driver’s license
  • 18+ years of age
  • Possession of or ability to obtain all state required work cards
  • Familiarity with Opentable
  • Knowledge of proper lifting techniques
  • Strong guest relations skills
  • Understanding of sanitation and safety protocols
  • Safe alcohol service practices
  • Experience in full service restaurant operations
  • Effective verbal and written communication skills in English

Job Qualifications

  • High school diploma preferred
  • Proof of eligibility to work in the United States
  • Valid driver’s license
  • 18+ years of age
  • Possession of or ability to obtain all state required work cards
  • Minimum of one year related experience
  • Familiarity with Opentable
  • Knowledge of proper lifting techniques
  • Strong guest relations skills
  • Understanding of sanitation and safety protocols
  • Safe alcohol service practices
  • Experience with full service restaurant operations
  • Ability to communicate effectively and assertively in English verbally and in writing with staff, clients, and the public

Job Duties

  • Greet guests immediately upon arrival
  • Inform guests that their table is ready and invite them to the table
  • Carry guests’ drinks to their seats/tables from the bar area and transfer their tab to the table if needed
  • Pull out chairs and tables to assist guests in sitting down
  • Answer calls promptly and politely
  • Utilize all tables on a rotation to achieve highest turnaround of guests and maintain smooth flow of the restaurant
  • Keep host stand well organized and stocked
  • Move furniture as directed by management including tables, chairs, bar stools, and other equipment
  • Tour the restaurant in intervals to identify any empty tables
  • Respond to guest concerns/complaints and resolve or escalate to management when necessary
  • Complete opening, running, and closing side work duties as assigned
  • Assist teammates with side work duties upon request
  • Assist and/or complete additional tasks as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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