Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and development opportunities
Professional work environment

Job Description

We are a vibrant restaurant dedicated to providing exceptional dining experiences to our guests. Known for our warm hospitality and attention to detail, we pride ourselves on creating a welcoming atmosphere where customers feel valued and satisfied. Our establishment hosts a variety of guests who come to enjoy quality food and outstanding service in a comfortable setting. As a cornerstone of our customer service team, the Front of House staff plays a pivotal role in ensuring each guest’s experience is positive from the moment they enter until their departure. We operate in a fast-paced environment that values teamwork, professionalism, and efficiency, aiming to exceed guest expectations at every visit.

The Host role is essential in managing the flow of guests seating and maintaining an organized seating chart to optimize dining room efficiency. This position requires a warm and friendly demeanor to greet guests promptly and make them feel welcomed. The Host is responsible for ascertaining guests' dining and lodging needs, providing timely responses to inquiries and requests, and assisting with opening and closing duties. Additionally, the Host supports team members by performing side work tasks, including cleaning, stocking, and folding silverware, fostering a collaborative environment. This role also involves assisting with managing outside sales through online ordering platforms like Toast and other third-party services. Good verbal communication skills, conflict resolution abilities, energy, thoroughness, and professionalism are crucial qualities for success in this role. The position demands flexibility and a positive attitude to help maintain smooth operations and excellent guest relations. Employment type is typically full-time or part-time depending on shift availability, offering competitive hourly wages based on experience.

Job Requirements

  • High school diploma or equivalent
  • prior customer service experience preferred
  • ability to work flexible hours including weekends and holidays
  • effective communication skills
  • ability to stand for long periods
  • basic computer skills
  • positive attitude
  • team player mentality

Job Qualifications

  • High school diploma or equivalent
  • previous experience in a customer service or hospitality role preferred
  • strong verbal communication skills
  • ability to work in a fast-paced environment
  • teamwork skills
  • basic knowledge of seating systems and restaurant operations is a plus
  • friendly and approachable attitude
  • conflict resolution skills
  • attention to detail

Job Duties

  • Welcome guests in a warm and friendly manner
  • ascertain their dining and lodging needs
  • seat guests and manage the seating chart
  • monitor restaurant activity to determine seating and dining flow
  • respond to guest inquiries and requests in a timely, friendly, and efficient manner
  • perform opening and closing duties as needed
  • assist others with side work including cleaning, stocking, folding silverware
  • help fellow team members and other departments wherever necessary to maintain positive working relationships
  • assist with outside sales from Toast Online ordering and other third party services
  • communicate effectively with guests and staff
  • resolve conflicts promptly and professionally
  • maintain energy and thoroughness throughout the shift
  • uphold professionalism at all times

Job Criteria

Experience

Entry Level (1-2 years)


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