Host - Casino Floor Service

North Las Vegas, NV, USA|Onsite

Job Overview

Compensation

Hourly

Range $17.00 - $24.75

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Employee wellness programs

Job Description

The Venetian Resort, located in the heart of Las Vegas, is renowned worldwide for its luxurious accommodations, exquisite dining experiences, and vibrant entertainment options. As a premier destination on the Las Vegas Strip, The Venetian Resort offers an unparalleled blend of elegance and excitement, attracting millions of visitors each year. The resort's expansive casino floor is a central attraction, drawing diverse crowds who come to enjoy a dynamic gaming experience alongside exceptional customer service. Known for its commitment to excellence, The Venetian maintains high standards across all aspects of guest engagement, ensuring every visitor enjoys a memorable stay in a sophisticated environment. The Venetian Resort fosters a collaborative and inclusive workplace culture where team members are valued, motivated, and encouraged to grow their careers within the hospitality industry. The establishment places a strong emphasis on consistent training, professional development, and maintaining a safe and supportive workplace for all employees.

The role of Casino Floor Service Host at The Venetian Resort is a dynamic customer-facing position central to delivering superior service to mid-end and higher-end casino players. The primary responsibility of this role involves engaging with guests directly on the casino floor to create a welcoming and hospitable atmosphere. This position is essential for fostering player loyalty by providing personalized attention and assistance tailored to meet the needs of The Venetian’s valued clientele. As a Casino Floor Service Host, you will act as the primary ambassador on the casino floor, greeting guests, addressing their requests, and ensuring their overall comfort and satisfaction throughout their visit. The job requires a combination of interpersonal skills, attention to detail, and the ability to manage multiple priorities simultaneously in a fast-paced environment. Additionally, the role involves enrolling new patrons into the Venetian Rewards Loyalty Program, assisting with various customer requests such as show tickets, dining reservations, or transportation arrangements, and actively monitoring the floor to identify and support current hosted players. The Casino Floor Service Host is also responsible for meeting departmental goals related to customer engagement, comp production, and overall service quality. This role demands a high level of professionalism, adaptability, and commitment to upholding the company’s policies and standards. Candidates interested in joining The Venetian Resort as a Casino Floor Service Host should expect to work varied shifts, including nights, weekends, and holidays, allowing for flexibility while maintaining full coverage on the gaming floor. Overall, this position offers an exciting opportunity to be part of a distinguished hospitality team dedicated to delivering superior experiences in one of the world's most iconic gaming destinations.

Job Requirements

21 years of age
proof of authorization/eligibility to work in the United States
must be able to obtain and maintain a Nevada Gaming Board registration and Alcohol Awareness (TAM) card, as well as any other certification or license, as required by law or policy
must be able to work varied shifts, including nights, weekends and holidays
lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned
physically access all areas of the property and drive areas with or without a reasonable accommodation
maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
ability for prolonged periods of time to walk, stand, stretch, bend and kneel
work in a fast-paced and busy environment
work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke

Job Qualifications

high school diploma
1 year of customer service experience
2 years of experience in the gaming industry preferred
ability to communicate clearly and effectively in English, both in spoken and written form
bilingual in Spanish, Mandarin, or Cantonese preferred
working knowledge of casino/hotel systems preferred
strong interpersonal skills with the ability to communicate effectively with guests and other team members of different backgrounds and levels of experience

Job Duties

provides enhanced customer service and additional on-property host presence for higher-end mass and mid-end players in an effort to foster loyalty
creates an on-floor presence and serves as the primary position that is customer-facing for greeting and bidding farewell for players
assists in arranging all customer requests throughout the trip as well as at checkout such as show tickets, dinner reservations, transportation, and available comps
actively approaches and checks in with current hosted players on the floor
identify un-carded players throughout the property and enroll them into the Venetian Rewards Loyalty Program through mobile units and/or manual enrollments
meets and achieves departmental goals as well as goals set forth by management including, but not limited to, production, comps, and customer interactions
assist with various floor promotions and/or events on occasion
executes management objectives while continually adapting to the evolving environment of the business
follows company and departmental SOPs to ensure compliance
utilizes reporting methodologies to achieve greater profitability
consistent and regular attendance is an essential function of this job
performs other related duties as assigned