Host, Banners Kitchen & Tap

Delaware North is a global leader in food service management with over 100 years of history as a family-owned company. Renowned for operating some of the busiest and most prestigious kitchens around the world, Delaware North provides exemplary dining experiences across various iconic venues. Within the Boston Hub area, Delaware North runs several celebrated dining establishments, including Banners Kitchen & Tap, Momosan, and the Boston Hub Food Hall. Their presence at these locations exemplifies their dedication to delivering exquisite cuisines and unforgettable hospitality.

Delaware North is committed to building a supportive and inclusive team culture that values personal and professional growth. The company emphasizes opportunities for employees to develop their skills and expand their careers in restaurants, hotels, sports venues, gaming, operations, or retail. Employees are encouraged to be part of a global legacy while contributing to great times in great places, whether at iconic sports arenas, national parks, casinos, or renowned food venues.

The Patina Group, a division of Delaware North, is currently seeking full-time Hosts for their team at Banners Kitchen and Tap located in Boston, Massachusetts. This position offers an hourly pay rate of $20.00, with additional income potential from tips, as it is a tipped role. Hosts will play a vital role as the first point of contact for guests, greeting and seating patrons while managing the overall flow and atmosphere of the dining area with professionalism and warmth.

As a Host, you will be tasked with managing the host station, organizing seating arrangements based on reservation books and floor plans, and ensuring an efficient and pleasant waiting experience for guests. You will inspect dining areas to maintain cleanliness and proper setup, interact with guests to address any concerns or feedback, and ensure a positive dining experience from arrival to departure. Additionally, you will handle telephone inquiries during operating hours, representing the restaurant with attentive and courteous communication.

Delaware North offers a comprehensive benefits package designed to support the comfort, safety, and security of their employees. Team members receive weekly pay, training and development opportunities, employee discounts, and flexible work schedules. Eligible employees can also access health, dental, and vision insurance, 401(k) plans with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance programs, and tuition or professional certification reimbursement programs.

This role suits candidates who thrive in fast-paced environments, have strong communication skills, and value delivering exceptional service to guests. Prior experience in a guest service setting is preferred but not mandatory. The company prioritizes a high energy level, multitasking ability, and a friendly demeanor as key attributes for success. Physical requirements include standing for the full shift, maneuvering in confined spaces, and lifting up to 35 pounds, reflecting the active nature of the hosting role.

Joining Delaware North means becoming part of a diverse and inclusive workforce that embraces equal opportunity employment. The company does not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other legally protected status. With shifts covering days, evenings, and weekends, including every weekend availability, this position offers flexibility suitable for various lifestyles.

In summary, the full-time Host position at Banners Kitchen and Tap invites individuals passionate about hospitality to join a prestigious company dedicated to employee well-being, career growth, and excellent guest service. With competitive pay, tipping potential, robust benefits, and a dynamic work environment, this opportunity is an excellent starting point for those looking to advance their career in the food service industry within a globally respected organization.