Host & Team Member

Toledo, OH, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $11.00 - $13.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Equal opportunity employer

Job Description

The Michaels Companies Inc. is a leading destination in North America for all things creative, celebrating creativity with over 1,300 stores across 49 states and Canada, as well as an extensive online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is dedicated to fueling the joy of creativity and celebration by offering a vast selection of crafting supplies, custom framing services, and inspiration for all ages and skill levels. Michaels also owns Artistree, a reputable manufacturer of custom and specialty framing merchandise, further supporting their commitment to quality and service in the arts and crafts retail market.

At the Michaels store in Toledo-Rossford, OH, we are currently seeking a dynamic Event Coordinator to join our team. This role is essential in delivering exceptional customer experiences through the planning, coordination, and facilitation of a variety of events, including children’s birthday parties and craft classes. The Event Coordinator is responsible for creating a stress-free, engaging, and fun environment for guests of all ages by managing multiple events simultaneously and ensuring every detail meets the company's standards for quality and compliance.

This full-time position offers a competitive hourly wage ranging from $11.00 to $13.00 and offers numerous benefits including health insurance options, paid time off, tuition assistance, and generous employee discounts. The role requires a highly organized and enthusiastic individual who can manage administrative tasks, customer interactions, and store operational functions efficiently to uphold the Michaels brand promises. This includes delivering friendly customer service, assisting customers in finding products and solutions, providing a fast checkout experience, and maintaining high standards of store recovery and cleanliness. The Event Coordinator also plays a vital role in promoting Michaels' rewards programs and engaging in omni-channel retail processes, such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

The work environment is a vibrant retail setting with climate-controlled public areas, supplemented by some stockroom and outdoor duties. Physical demands include standing for extended periods, bending, lifting, and accessing high shelves. The Event Coordinator must possess strong communication, interpersonal, and creative problem-solving skills to interact effectively with customers and team members while embodying a positive and respectful demeanour.

Joining Michaels means being part of a community that embraces inclusion, collaboration, and continuous improvement. The company is committed to equal opportunity employment and provides reasonable accommodations for individuals with disabilities to ensure a supportive work environment. If you have a passion for creativity, an energetic personality, and the skills required to organize memorable events and provide excellent customer service, this role at Michaels Toledo-Rossford could be the perfect fit for you.

Job Requirements

High school diploma or equivalent
experience in event coordination or similar role preferred
energetic and enthusiastic personality
ability to handle job stress
excellent people skills
experience working with children and children’s events
good communication skills including written, verbal, nonverbal, and listening
organizational skills
interpersonal skills
creative problem-solving skills
ability to remain standing for long periods
ability to bend, lift, carry, reach, and stretch
ability to move throughout the store
ability to lift heavy boxes and use ladders
willingness to work nights, weekends, and early mornings
legal authorization to work in the U.S.
ability to perform required physical tasks

Job Qualifications

Experience working with children and children’s events
retail and/or customer service experience
excellent people skills
good communication skills including written, verbal, nonverbal, and listening
organizational and interpersonal skills
creative problem-solving skills
ability to handle job stress and interact effectively with guests and co-workers

Job Duties

Plan and coordinate multiple events including children’s birthday parties and craft classes
engage with clients to create a fun and creative environment
demonstrate and instruct party participants in craft projects and activities
facilitate and implement party add-ons such as goody bags and balloons
communicate events with clients and store team members
complete administrative tasks including answering emails and making phone calls
adjust plans based on client feedback
uphold cleanliness and safety standards by setting up and cleaning before and after events
help customers shop and locate products
provide fast and friendly checkout experience
engage customers on rewards program and credit card enrollments
educate customers on customer feedback surveys
assist with omni-channel processes including BOPIS and SFS
participate in truck unload, stocking, and planogram processes
complete merchandise recovery and maintenance
perform store optimization tasks as assigned
support shrink and safety programs
adhere to standard operating procedures and company policies
interact positively and respectfully with others
cross trained in custom framing selling and production
participate in daily store cleanliness activities
perform other duties as assigned