Host - Ace Gillett's

Crystal Creek Hospitality is a renowned collection of independently spirited and branded hotels dedicated to providing remarkable hospitality experiences. Known for its commitment to enriching the lives of its employees, guests, and communities, Crystal Creek Hospitality operates with a core focus on values such as engagement, care, provision, and appreciation. The company creates a supportive work environment where trust, respect, and collaboration are the pillars that sustain employee relationships and drive guest satisfaction. Crystal Creek Hospitality is not just a hospitality group; it is a community that values its employees as its greatest asset and aims to foster a culture of continuous learning, inclusivity, and fun across all its properties. It emphasizes no heroes or egos but promotes teamwork and mutual respect among a diverse team of professionals.

The role available is a Host/Hostess position at one of the upscale dining venues within Crystal Creek Hospitality. As the first point of contact for guests, the host/hostess plays a pivotal role in delivering an exceptional dining experience. This role requires a professional, friendly, and efficient individual who is passionate about fine dining and customer service excellence. The successful candidate will be responsible for greeting guests warmly and professionally, managing reservations, seating guests in an organized and timely manner, and assisting with guest inquiries and concerns. This position reports directly to the Restaurant Manager and involves close coordination with other managers, hourly staff, servers, and kitchen personnel to ensure smooth guest flow and exceptional service standards.

Key responsibilities include managing reservations using systems like OpenTable, maintaining organized waitlists, promoting specials and events to enhance the dining experience, and ensuring all front-of-house areas are clean, tidy, and inviting. The position also requires problem-solving skills to promptly address guest concerns while maintaining the high standards of the restaurant. Physical demands of the job require the ability to stand, walk, lift, and move items frequently, reflecting the dynamic environment of the hospitality industry. The candidate must be adaptable to work flexible hours, including evenings, weekends, and holidays, to meet the operational needs of the restaurant.

This position offers candidates a unique opportunity to grow within a respected hospitality company known for its commitment to employee development and community enrichment. The Host/Hostess role not only contributes to the immediate dining experience of guests but also supports the wider mission of Crystal Creek Hospitality in promoting memorable hospitality experiences every day. The ideal candidate will have prior experience in fine dining or an upscale hospitality environment, excellent interpersonal and organizational skills, and a passion for delivering outstanding customer service. By joining Crystal Creek Hospitality, candidates become part of a diverse group that values fun, appreciation, and ownership in their roles, making it a rewarding and enriching career path in the hospitality industry.