Host

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $11.00 - $16.00

Benefits

competitive salary

flexible scheduling

Employee Discounts

Opportunities for career advancement

Supportive team environment

Training and development programs

Paid Time Off

Job Description

Denny's is a renowned restaurant chain recognized across the country for its welcoming atmosphere, diverse menu options, and 24/7 service in many locations. As a staple in the casual dining sector, Denny's prides itself on creating a dining experience that is both comfortable and satisfying for every guest. Known for its family-friendly environment and classic American cuisine, Denny's has maintained its reputation by focusing on exceptional customer service, a commitment to quality food, and a friendly team-oriented culture that supports employees and patrons alike.

At Denny's, the role of a Host or Hostess is a vital part of the resta... Show More

Job Requirements

High school diploma or equivalent
Ability to greet customers warmly and courteously
Good communication skills
Basic math skills for handling payments
Ability to work as part of a team
Flexibility to work varied shifts including weekends and holidays
Customer-focused attitude and problem-solving skills

Job Qualifications

High school diploma or equivalent
Previous experience in a customer service role preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Friendly and welcoming demeanor
Basic cash handling and telephone skills
Ability to work flexible hours including evenings, weekends, and holidays

Job Duties

Greets and welcomes all customers immediately upon arrival and verifies number in their party
Determines special needs, e.g., highchairs, special menus
Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day
Assisting with beverages
Providing total guest satisfaction
Cleaning, completing side work, and organizing supplies as needed
Willingly assisting other team members without being asked
Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately
Keeps hostess area stocked and clean, e.g., to-go items and bakery products
Handles incoming telephone calls immediately and takes to go orders as appropriate
Maintains proper supply of clean menus
Periodically supplies customers with initial beverage suggestions and provides beverage order and refills
Assists service personnel in clearing and setting tables
Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received

Job Location

You may be also interested in: