Host

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $16.00

Benefits

dynamic work environment

opportunity to work with a unique combination of winery, music, and culinary arts

access to training, tastings, and meetings

Inclusive and diverse workplace

employment with a company that values community and creativity

potential for growth and career development

employee discounts on food, wine, and events

Job Description

City Winery is a unique and innovative company that combines the art of winemaking with live music, culinary excellence, and exceptional hospitality. Established in 2008 by music industry veteran and visionary Michael Dorf, City Winery has grown into a distinguished brand recognized across the nation for its distinctive approach to delivering high-end combined cultural and culinary experiences. At City Winery, guests can enjoy locally produced award-winning wines with ratings of 90+ points while experiencing intimate concerts, food and wine classes, private events, and fine dining all under one roof. The company has successfully brought the essence of wine country into... Show More

Job Requirements

1+ years experience as a host in a fast-paced, high-volume service environment
strong work ethic
team player
exceptional guest service skills
effective communication and interpersonal skills
ability to consistently deliver high-quality guest experiences
aptitude to resolve problems
ability to work independently and in a team environment
polished presentation
fluently literate in English
ability to work a flexible schedule including days, nights, weekends, and holidays
physical ability to stand/walk entire shift, bend, pull, push, use stairs, lift and carry up to 50 lbs

Job Qualifications

1+ years experience as a host in a fast-paced, high-volume service environment and/or equivalent relevant experience
strong work ethic
team player
exceptional guest service skills
effective communication and interpersonal skills
ability to consistently deliver high-quality guest experiences and exceed guest expectations
aptitude to resolve problems
ability to execute professional guest service experience
ability to handle all guests with composure and hospitality
polished presentation
ability to work both independently and in a team environment
fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and accurately function a POS
ability to work a flexible schedule including days, nights, weekends, and holidays
ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs

Job Duties

Provide positive guest experience including greeting, conversing with, and thanking departing guests
escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
accommodate guest requests while seeking management approval when appropriate
manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
manage miscellaneous day-to-day communications including voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
maintain all reservations/seating through designated system
provide guests with accurate wait time estimates during busy periods
perform necessary opening/closing tasks
rotate seating between different stations to ensure even workloads for waitstaff
maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
maintain menu knowledge including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
maintain organized, clean, and safe work areas always
attend training, tastings, meetings as needed
follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance
perform all other reasonably assigned duties

Job Location

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