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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Structured compensation
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Commuter Benefits
Referral Bonus
Career advancement opportunities
employee recognition programs
employee dining discounts
Paid Time Off
Job Description
Gracious Hospitality Management is an acclaimed hospitality company known for its commitment to excellence and innovation in the restaurant industry. The company has built a reputation for creating unique dining experiences that combine exceptional service, culinary artistry, and immersive environments. Gracious Hospitality Management focuses on delivering high-quality hospitality services while fostering a positive and dynamic workplace culture. Their dedication to both guests and employees makes them a sought-after employer in the competitive dining sector.
In Spring 2026, Gracious Hospitality Management is launching its most ambitious project yet: 550 Madison. This development is a striking multi-level, 15,000-square-foot dining destination locat... Show More
In Spring 2026, Gracious Hospitality Management is launching its most ambitious project yet: 550 Madison. This development is a striking multi-level, 15,000-square-foot dining destination locat... Show More
Job Requirements
- High school diploma or equivalent
- Must have at least 1 year of experience in hospitality or related customer service role
- Ability to work flexible hours including weekends, evenings and holidays
- Must be able to stand and walk for long periods as job demands
- Must be able to lift up to 50 pounds
- Food handler’s certification or willingness to obtain
- Ability to communicate effectively in English
- Must be at least 18 years old
- Certification for responsible alcohol service or ability to obtain within 6 months
- Willingness to undergo background check and drug screening
- Ability to work in a fast-paced and dynamic environment
- Must maintain professional appearance and behavior
- Ability to attend scheduled training sessions and orientation
- Willingness to use and learn reservation and point of sale systems
Job Qualifications
- Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English
- Must be reachable by email and able to communicate via phone as well
- Communicates information effectively and efficiently
- Excellent organizational skills and attention to detail
- Possesses a positive, results-oriented, team-player mentality
- Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment
- Ability to under pressure and maintain professionalism when working under stress
- Knowledge of workplace safety procedures and local Department of Health standards
- Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy
- Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs
- Must be of legal age to serve alcohol
- Certification for responsible alcohol service or ability to obtain within 6 months
- Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace
- Ability to execute steps of service in adherence with company policy
- Excellent interpersonal and customer service skills
- Excellent communication with management and teammates
- Ability to operate phones
- 1+ years similar experience preferred
Job Duties
- Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms
- Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times
- Warmly welcomes all incoming customers, checks-in their reservation, and escorts them to their assigned table
- Precisely informs customers of waiting times and respects the order of arrival of customers
- Sets host stand for service, ensuring all resources (pens, paper, business cards etc.) are stocked
- Offers coat check assistance to all customers with coats, bags, luggage, umbrellas, etc.
- Performs routine table and bathroom checks
- Maintains all tools of the position
- Updates all table statuses to the podium throughout service
- Performs restrooms checks and maintains all restroom cleanliness
- Communicates to management when there are deep clean or facility issues in the restrooms or restaurant at all times
- Clears and sets tables in between seatings
- Ensures every table is perfectly set prior to seating customers
- Communicates with management in real time when there are seating delays or unsatisfied customers
- Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team
- Reports to each scheduled shift on time, in uniform, and ready to work
- Responsible for training new employees as assigned
- Assists other stations or areas of the restaurant when requested by management
- Display knowledge of Cote brand, culture, and product
- Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship
- Maintain professional and respectful behavior when in contact with customers, management, and teammates
- Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook
- Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents
- Attend and participate in all scheduled meetings, training sessions, and continuing education activities
- Take care of all company property
- Maintain safety, cleanliness, and sanitation standards
- Comply with federal, state, and local laws and regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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