Job Overview

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Compensation

Hourly
Exact $15.00
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability insurance
401(k) retirement plan
Paid sick leave
Employee assistance program
Career Development

Job Description

Original Roadhouse Grill is a family-owned and family-friendly restaurant specializing in authentic Roadhouse style cuisine. Known for its casual American steakhouse vibe, the establishment serves hand-cut steaks, fall-off-the-bone barbecue ribs, and freshly baked rolls. The restaurant prides itself on creating a down-home, fun atmosphere that welcomes guests of all ages. With a commitment to quality food and excellent service, Original Roadhouse Grill attracts a diverse clientele seeking a delightful dining experience. The team environment is dynamic and energetic, offering career development opportunities for employees who thrive in a fast-paced casual dining setting.

The role of Host at Original Roadhouse Grill is pivotal in ensuring guests feel welcomed and valued from the moment they enter until they leave. The Host is responsible for greeting guests with warmth, seating them according to their preferences, managing waitlists, and facilitating smooth operations at the front door. In addition to managing guest seating, the Host processes and packages take-out orders, answers phones promptly, and maintains the cleanliness and safety standards of the lobby area. This position involves extensive interaction with guests and staff, requiring excellent communication, multitasking, and customer service skills.

The Host must be well groomed and neatly dressed in a clean uniform, adhering to the dress code outlined in the employee handbook. Physical demands of the role include standing, walking, reaching, and light cleaning tasks throughout an eight-hour shift. Occasionally, the Host may carry light loads such as soiled plates or supplies. The working environment is mainly climate-controlled but may include exposure to heat and humidity when assisting in the kitchen during take-out order packaging.

Compensation for the Host position is $15.00 per hour, and the role reports directly to the Restaurant Manager. Benefits include a comprehensive package covering medical, dental, vision, life insurance, and long-term disability, a 401(k) retirement plan, paid sick leave, an Employee Assistance Plan, and career development opportunities. Original Roadhouse Grill is committed to equal employment opportunities, embracing diversity without discrimination based on race, color, religion, sex, national origin, disability status, or protected veteran status. This role is ideal for individuals who enjoy engaging with people, working in a lively atmosphere, and contributing to a memorable dining experience for guests.

Job Requirements

  • High school diploma or equivalent
  • prior experience in customer service or hospitality preferred
  • ability to stand and walk for up to eight hours
  • basic math skills for processing payments
  • excellent verbal communication skills
  • ability to handle stressful situations calmly
  • availability to work flexible shifts including weekends and holidays
  • physical capability to carry light loads up to 10 pounds

Job Qualifications

  • High school diploma or equivalent
  • excellent communication and interpersonal skills
  • ability to multitask and manage time effectively
  • prior experience in a customer service or hospitality role preferred
  • ability to stand and walk for extended periods
  • basic math skills for handling payments
  • friendly and professional demeanor
  • ability to work independently and as a team member
  • knowledge of health and safety regulations

Job Duties

  • Prepares the lobby area for guests' arrival
  • opens the door and greets guests as they enter
  • determines seating preferences and advises guests of waiting time if any
  • directs guests to waiting areas and maintains an accurate waiting list on a first come, first served basis
  • notifies guests that their table is ready and guides the guests to the table
  • distributes menus to each guest at the table
  • answers the telephone before the third ring and responds to guest inquiries
  • writes take-out orders from call-in or walk-in guests
  • processes, packs and collects payment on take-out orders
  • responds professionally to guest comments and questions
  • assists servers by re-filling beverages, clearing plates and responding to requests from seated guests
  • cleans and maintains lobby area
  • monitors cleanliness of restrooms and level of restroom supplies
  • opens the door and offers a parting comment to all departing guests
  • verbally acknowledges all guests encountered in restaurant
  • follows all health, safety, sanitation and security standards
  • performs other duties as assigned by the supervisor

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