Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $11.50 - $16.00
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Work Schedule

Flexible
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Benefits

dining discount
Retail wine discount
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
flexible schedule
early pay access
Wellness Support
Wine education
career growth
Team rewards
Referral bonuses

Job Description

Cooper's Hawk is a unique and vibrant lifestyle brand that offers more than just dining. Established in 2005, Cooper's Hawk combines a Napa-style tasting room with wine-inspired retail offerings alongside a full-service restaurant, bar, and private event spaces. The establishment provides a modern yet casual dining experience where every dish is crafted from scratch to perfectly pair with their award-winning wines. With perhaps the largest wine club in the world, Cooper's Hawk offers an exclusive range of benefits for its members including curated dining and travel experiences, enhancing the wine culture experience beyond the usual. Recently, with the addition of Piccolo Buco by Cooper's Hawk, the brand expanded to bring the rich and vibrant flavors of Rome to its guests, creating a unique fusion of regional culinary traditions within their signature style and hospitality.

As a host at Cooper's Hawk, you will play a pivotal role in setting the atmosphere and guest experience from the moment they arrive until their departure. The host is the first point of contact and the personality that introduces guests to the hospitality value of the brand. This role is not just about greeting guests but about embodying uncompromising hospitality through energetic and warm welcomes, managing smooth table flow, and engaging in meaningful conversations that make every guest feel personally cared for. Hosts manage the seating arrangements to avoid bottlenecks, handle special seating requests, and work closely with managers and team members to ensure optimal coordination of service. This role demands professionalism, clear communication, and a genuine passion for hospitality in a fast-paced environment. Having the ability to multitask efficiently, support the team proactively, and maintain a polished, professional image are essential attributes.

The position offers an engaging work environment where hosts are appreciated as key members of the hospitality team. Benefits include a mix of dining and retail discounts, monthly wine tastings for two, comprehensive medical benefits including dental and vision, 401k with company match, paid time off, flexible scheduling, early pay access, wellness support, and opportunities for career advancement including wine and culinary education. Cooper's Hawk emphasizes growth and rewards milestones and referrals, fostering a rewarding culture for its employees who bring warmth and dedication to every interaction.

Job Requirements

  • at least 18 years of age
  • genuine love for hospitality
  • ability to work in a fast-paced environment
  • strong multitasking skills
  • ability to lift up to 40 pounds
  • ability to stand for extended periods
  • willingness to work weekends and holidays
  • team spirit
  • clear communication skills
  • ability to read, write, and understand English

Job Qualifications

  • high school diploma or equivalent preferred
  • previous experience in hospitality or customer service is a plus
  • strong interpersonal and communication skills
  • ability to multitask and work efficiently in a fast-paced environment
  • basic knowledge of food and wine is advantageous
  • ability to uphold professional appearance and demeanor
  • teamwork and collaboration skills
  • proficiency in English

Job Duties

  • greet guests with energy and enthusiasm
  • answer guest phone calls professionally
  • follow checklists to set up the host area
  • maintain a professional image
  • keep track of table flow and dining room pacing
  • adjust seating plans to avoid bottlenecks
  • manage special seating requests
  • communicate regularly with managers and team members
  • support servers and assistants
  • answer questions about food and wine
  • share insights about Barrel Reserve wine
  • help with light side work
  • maintain the entry area
  • keep phone etiquette polished and professional

Job Criteria

Experience

No experience required


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