Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.00 - $18.00
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Work Schedule

Flexible
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Benefits

competitive pay
flexible scheduling
Paid on the job training
Opportunities for advancement
Discounted meals
Employee Referral Program
Exclusive team member discounts
Closed on Thanksgiving and Christmas at most locations
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Paid sick leave

Job Description

P.F. Chang's is a highly recognized restaurant chain that specializes in offering a unique and sophisticated Asian dining experience. Known for its innovative take on traditional Chinese cuisine, P.F. Chang's prides itself on delivering exceptional food with a contemporary twist in an inviting and elegant atmosphere. As a global brand, P.F. Chang's has established itself as a leader in the casual dining sector, boasting numerous locations that serve millions of customers annually. The company emphasizes quality, cultural authenticity, and excellent customer service, making it a popular choice among diners seeking a premium dining experience.

This opportunity at P.F. Chang's is for the position of Host or Hostess, available either full-time or part-time. The pay range for this role varies from $15.00 to $18.00 per hour, depending on experience. This role is an excellent entry point for those interested in starting or advancing a career in hospitality within an internationally recognized restaurant brand. The Host or Hostess plays a critical role in the guest experience, as they are responsible for greeting guests, managing reservation flows, and ensuring that the overall operation at the front of the house runs smoothly. This position is instrumental in delivering the warm and professional first and last impression of the restaurant, tailored to create memorable and positive customer interactions.

The responsibilities of a Host or Hostess at P.F. Chang's extend beyond simple greeting and seating duties. They will be trained to handle phone inquiries, quote accurate wait times during busy periods, and assist guests with reservations and takeout orders. The host desk and lobby area are maintained to a high standard of sanitation and safety, reflecting P.F. Chang's commitment to a clean and safe dining environment. Additionally, hosts learn the intricate seating layout of the restaurant, including how tables are divided among servers and the protocols for food delivery. Side work and curbside processing also form part of this role's diverse responsibilities.

P.F. Chang's understands the importance of employee development and offers paid on-the-job training to equip new hires with the skills and knowledge necessary to excel. Career advancement opportunities abound, as the company promotes from within, encouraging team members to grow professionally. Additional benefits include flexible scheduling, competitive pay, employee discounts on meals, and exclusive team member discounts. Qualifying team members also have access to comprehensive benefits such as 401(k) retirement plans, and medical, dental, and vision insurance based on the number of hours worked.

The company culture at P.F. Chang's is centered around passion, meaningful work, and a strong sense of community, encapsulated in their purpose statement: To Celebrate Life. Family. Food. This role suits someone who enjoys customer interaction, thrives in a fast-paced team environment, and is eager to contribute positively to a renowned restaurant team. If you’re looking to join a company that values hospitality, excellence, and personal growth, P.F. Chang's offers an inviting workplace with a supportive management team and a vibrant work culture.

Job Requirements

  • Previous experience is not required - we will train you!
  • Excellent customer service skills and etiquette
  • Ability to execute proper sanitation practices and safety procedures
  • Must be able to communicate effectively with co-workers and guests
  • Flexibility to work a variety of shifts
  • Ability to multi-task in a fast-paced, team-work environment

Job Qualifications

  • Excellent customer service skills and etiquette
  • Ability to execute proper sanitation practices and safety procedures
  • Ability to communicate effectively with co-workers and guests
  • Flexibility to work a variety of shifts
  • Ability to multi-task in a fast-paced, team-work environment

Job Duties

  • Interact courteously with guests, including answering phones, greeting, seating, making reservations, and taking food orders
  • Uphold high safety and sanitation standards by completing sanitation practices at front door, host desk, lobby area, and crowd control
  • Learn restaurant seating layout, how tables are divided into server areas, and how to deliver food
  • Set and clear tables neatly and efficiently according to P.F. Chang's specifications
  • Learn curbside process and takeout expectations
  • Conduct side-work as required for each shift

Job Criteria

Experience

No experience required


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