Host

Four Seasons is a renowned global luxury hospitality company dedicated to delivering exceptional guest experiences through a commitment to genuine heart and impeccable service. The company prides itself on cultivating a world-class employee experience and a company culture that empowers its people to push boundaries and deliver extraordinary moments for guests, residents, and partners alike. With locations worldwide, Four Seasons is synonymous with luxury, quality, and personalized service, ensuring that every interaction leaves a lasting impression. The company believes in the power of human connection, fostering an environment where both employees and guests are treated with the utmost respect, kindness, and attention to detail.

Situated in the heart of Napa Valley, the Four Seasons wine country resort offers an unparalleled luxury experience amidst world-class vineyards. This Five-Star Forbes Travel Guide resort features Michelin-starred dining at Auro, holistic spa treatments at Spa Talisa, and bespoke Four Seasons service tailored to each guest. The resort blends serene natural beauty with sophisticated amenities, making it a premier destination for discerning travelers seeking an immersive wine country retreat.

The role of Host at the Four Seasons Napa Valley is pivotal as the first point of contact for guests arriving at TRUSS Restaurant + Bar and the Michelin-starred Auro. The Host is responsible for creating the initial impression of warmth, professionalism, and attentiveness that defines the Four Seasons experience. This position demands a high level of organizational skill, customer service excellence, and the ability to multitask efficiently in a dynamic, fast-paced environment. The Host manages guest seating, reservation coordination, and overall flow of the restaurant to ensure guests receive prompt and seamless service. This includes utilizing restaurant software systems to track capacity and guest preferences, communicating effectively with restaurant and management teams, and maintaining the ambiance and operational standards of the dining areas.

As the face of the restaurant, the Host anticipates guest needs, handles inquiries and concerns with tact, and fosters relationships by recognizing repeat guests by name. Maintaining impeccable attention to detail by overseeing menu presentation and daily specials is essential to uphold the restaurant's renowned quality. The role also encompasses supporting special projects such as menu updates and signage, contributing to the ongoing enhancements that elevate the guest experience.

An ideal candidate will have prior experience in a luxury dining setting, possess a Food Handlers Permit and Responsible Beverage Service Permit, and exhibit strong problem-solving abilities to manage complex guest interactions. Knowledge of the Napa Valley region is a plus but not mandatory. This full-time position offers an hourly wage of $24.29 and includes comprehensive benefits designed to support employee well-being and career growth, such as medical and dental insurance options, 401k retirement plans, complimentary meals, and accommodation privileges at other Four Seasons properties. Flexible scheduling is required to accommodate morning, mid-day, and evening shifts, ensuring smooth operation within a 24/7 business environment. Four Seasons is committed to equal opportunity employment and encourages diverse candidates to apply.