Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $18.00 - $21.00
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Work Schedule

Flexible
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Benefits

Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee meal discounts
Referral bonuses
Flexible work schedules
Opportunity for growth

Job Description

13 Coins is a well-established and highly regarded restaurant and hospitality group known for its warm atmosphere, exceptional service, and commitment to guest satisfaction. With several locations, 13 Coins has built a solid reputation in the industry for delivering quality dining experiences that blend comfort food with personalized customer service. Whether you are visiting for a special occasion or a casual meal, 13 Coins ensures that each guest feels valued and enjoys a memorable experience. The company’s core values revolve around professionalism, team collaboration, and a dedication to continuous improvement, which contribute to its success and positive work environment.

The role of a Host at 13 Coins is vital as it serves as the initial touchpoint for guests, setting the tone for their entire dining experience. As a Host, you will be responsible for welcoming guests warmly and managing the flow of seating to ensure a smooth operation within the restaurant. This position is integral to creating a positive and inviting atmosphere, as you will address guest inquiries, provide detailed information about the menu and specials, and coordinate closely with servers and kitchen staff to deliver timely service. Communication skills and interpersonal abilities are key, as you will handle guest concerns or complaints courteously to maintain their satisfaction.

This role is well-suited for individuals who enjoy interacting with people and thrive in a fast-paced hospitality environment. The Host position at 13 Coins offers opportunities for career advancement through ongoing training and professional development programs, reflecting the company’s commitment to supporting its employees. Benefits include paid time off, holiday pay, medical and dental insurance, employee meal discounts, flexible work schedules, and referral bonuses, all designed to support work-life balance and employee well-being. Emphasizing a team-oriented culture, 13 Coins encourages its Hosts to contribute to a welcoming environment that leaves a lasting impression on guests, helping build long-term relationships and fostering repeat business.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a customer service role, preferably in the hospitality industry
  • Strong communication and interpersonal skills

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a customer service role, preferably in the hospitality industry
  • Strong communication and interpersonal skills
  • Knowledge of food and beverage service

Job Duties

  • Greet and welcome guests upon arrival with a friendly and professional demeanor
  • Manage wait list and seating arrangements to optimize guest flow and minimize wait times
  • Provide guests with information about menu items and specials offered
  • Coordinate with servers and kitchen staff to ensure timely service and guest satisfaction
  • Address guest inquiries and resolve any issues or complaints in a courteous manner
  • Answer incoming telephone calls
  • Set and clear tables if needed
  • Maintain a clean and organized desk area
  • Perform restroom check every 30 minutes to maintain cleanliness
  • Perform phone to go orders

Job Criteria

Experience

Mid Level (3-7 years)


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