Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $21.00 - $25.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Dental Insurance
Vision Insurance
Company Dining Discount
accrued paid time off

Job Description

The h.wood Group is a leading hospitality and lifestyle company based in Los Angeles, widely recognized for its diverse portfolio of upscale nightlife and restaurant concepts. The company has built an impressive reputation as the owner and operator of some of the most iconic brands in the world, including Delilah, The Nice Guy, and Bootsy Bellows, among many others. Beyond its renowned hospitality venues, the h.wood Group also offers corporate branding, catering, event production, and marketing services, making it a multifaceted organization dedicated to excellence in both guest experience and event execution. The company’s mission revolves around creating warm, inviting, and uniquely lavish experiences for a diverse clientele, emphasizing integrity and quality in all its endeavors. This commitment has positioned the h.wood Group as a pivotal player in the hospitality industry, particularly in the Los Angeles area.

Alphabet represents a distinct offering within the h.wood Group’s portfolio, embodying the essence of a neighborhood gathering place with a focus on classic Americana dining. Developed in collaboration with celebrated Chef Timothy Hollingsworth and Caruso, Alphabet draws inspiration from the iconic Alphabet Streets of Pacific Palisades, delivering elevated comfort food, timeless cocktails, and a welcoming, familiar atmosphere. The restaurant is designed to foster community connection and provide a refined yet approachable California take on the classic American grill.

The role of Host at Alphabet is a cornerstone of the guest experience and overall success of the restaurant. This position is primarily responsible for being the face of the establishment, greeting and seating guests, and ensuring their first impression is exceptional. Ideal candidates will exhibit a guest-first attitude, a strong dedication to service, and excellent communication skills. The Host plays a vital role in managing the flow of guests, anticipating and responding to guest needs with urgency, and maintaining a hospitality-driven environment that encourages seamless service and positive experiences. Candidates should be open to receiving and offering direction as needed and ideally have open availability to accommodate the needs of a high-volume fine dining setting.

This is an hourly position with a pay range of $21 to $25, reflecting the importance of the role in maintaining the high standards of the h.wood Group. The Host position goes beyond simple seating duties to include acting as a brand ambassador for the company, ensuring all procedures and policies from the company and Health Department are adhered to, and maintaining a clean and organized working environment. It is an excellent opportunity for individuals passionate about hospitality to join a reputable company with a strong commitment to delivering exceptional guest service and creating memorable dining experiences. Candidates will find themselves working in a dynamic and fast-paced setting where professionalism, attention to detail, and teamwork are highly valued.

Job Requirements

  • Minimum 1 year experience as a host in a high-volume, fine dining setting
  • Must be 21+ years of age
  • Must be authorized to work in the United States
  • Must have excellent time management skills
  • Must be able to maintain a professional demeanor in a fast-paced environment
  • Must be reliable, responsible, and trustworthy
  • Must have high energy, great communication skills, and be able to work as part of a team
  • Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs
  • Must have attention to detail and willingness to deliver exceptional customer service

Job Qualifications

  • Minimum 1 year experience as a host in a high-volume, fine dining setting
  • Excellent communication skills
  • Strong commitment to customer service
  • Ability to work effectively in a fast-paced environment
  • Demonstrated professionalism in guest interactions
  • Team-oriented attitude
  • High energy and enthusiasm to create a welcoming environment

Job Duties

  • Greet and escort guests to tables in a gracious and professional manner
  • Interact with guests and fellow staff members in a polite, courteous, and hospitable manner to ensure all guests have an exemplary dining experience
  • Greet and acknowledge VIPs in a professional manner
  • Control the flow of guests coming into the restaurant and bar
  • Anticipate guest needs and respond appropriately with a sense of urgency
  • Maintain a proactive approach to solving any guest questions or problems
  • Direct guest to the appropriate waiting area and provide table updates
  • Bid farewell to guests, using their name, and encouraging them to return to the restaurant
  • Maintain a clean and sanitized work environment
  • Answer phone calls and direct them to the appropriate department
  • Assist in supervising food servers, bussers, and food runners as it relates to guest contact and table information
  • Oversee daily restaurant reservations and pre-assign seating when necessary
  • Communicate with management regarding special orders, cake orders, special requests, and VIP requests
  • Shut down podium and reorganize host stand at end of a shift
  • Ensure that all lost items are returned to management
  • Act as a brand ambassador for the company
  • Ensure compliance of all procedures and policies set forth by the company, division, and Health Department
  • Perform all opening and closing duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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