Host

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.50 - $19.00

Work Schedule

Standard Hours

Benefits

weekly pay

Staff Member discounts

Tuition Reimbursement

Fun upbeat working environment

career growth

401K Matching

Paid Time Off

Job Description

Margaritaville and Landshark is a renowned hospitality and entertainment company that offers a unique and warm environment where individuals from diverse backgrounds come together to create a paradise experience. Known for its vibrant atmosphere inspired by the laid-back lifestyle popularized by the iconic Jimmy Buffett brand, Margaritaville and Landshark provides a fun, engaging workplace for team members and an exceptional hospitality experience for guests. The company is a leader in the restaurant and entertainment industry, recognized for its commitment to employee satisfaction, competitive wages, and comprehensive benefits packages. With 90 percent of team members expressing love for their jobs and 92 percent proud to work at Margaritaville and Landshark, the company stands out as one of the top employers in its sector. It offers career advancement opportunities and fosters a culture of inclusivity and positive energy.

The role of a Host/Hostess at Margaritaville and Landshark is essential to ensuring a seamless and welcoming experience for every guest. This position involves being the first and last point of contact for customers, responsible for greeting guests warmly, managing waitlists, coordinating seating arrangements efficiently, and maintaining the overall ambiance of the guest areas. The Host/Hostess controls the flow of traffic within the restaurant, answers questions, accommodates special requests, handles complaints with professionalism, and works closely with the servers and management to enhance guest satisfaction. The role requires excellent communication skills, a friendly and professional demeanor, and the ability to work in a fast-paced environment. The position is designed for those who thrive in social settings, enjoy interacting with people, and want to be part of a dynamic team focused on delivering memorable experiences. The employment at Margaritaville and Landshark comes with a robust benefits package including weekly pay, staff member discounts, tuition reimbursement, a vibrant and upbeat working environment, career growth opportunities, 401K matching, paid time off, and more, making it an attractive opportunity for prospective employees seeking both personal and professional growth.

Job Requirements

High school diploma or GED preferred
one year in a guest service position preferred
previous experience in a food and beverage environment helpful
good written and verbal communication skills
ability to interact professionally with other departments and outside contacts
ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
good judgment and decision-making abilities
must be able to work in a fast-paced, high energy, and physically demanding environment
must be able to spend 100% of working time standing, walking, and reaching
must be able to push, pull and lift objects from a lower to higher position or move objects horizontally, from position to position
must be able to feel or grasp objects of different size and shape
must be able to maintain body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces
must be able to climb and ascend or descend ladders, stairs, and ramps
must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently
must be able to communicate clearly with guests primarily in English
must be able to hear sounds at normal speaking levels with or without correction
specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus
ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
ability to effectively present information and respond to questions from groups of managers, clients, and guests
expressing or exchanging ideas or instructions by the spoken word
ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Job Qualifications

High school diploma or GED preferred
one year in a guest service position preferred
previous experience in a food and beverage environment helpful
good written and verbal communication skills
ability to interact professionally with other departments and outside contacts
ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
good judgment and decision-making abilities

Job Duties

Handles initial and final contact with all guests
greets guests in a positive, professional, and welcoming manner and thanks them as they leave
provides information and conversation while guests are waiting and seated
introduces guests to their server
accommodates guests with special requests
maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment
quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list
directs guests to proper holding/waiting area
coordinates orderly movement of guests within the food service area with utilization of a table management system
knows table numbers, seating floor plans, and server/busser assignments
communicates effectively with all guests, co-workers and management
maintains organization of host stand and keeps supplies stocked
answers telephone calls and related questions
maintains cleanliness around front facade of the building and guest restrooms
monitors and stocks restroom supplies
assists management in training new Staff Members within their department when applicable
completes all opening, running, and closing duties as assigned
maintains high-level of knowledge regarding the company's products and happenings, and communicates properly to guests
establishes rapport with all guests through name recognition
notifies manager/supervisor of low inventory and recommends new inventory
communicates opportunities and concerns
performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency
adheres to responsible alcohol service established by company policy
understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management
adheres to all company policies and procedures as established in the Staff Member Handbook