Host

13 Coins is a renowned hospitality establishment known for its welcoming atmosphere and exceptional customer service. As a well-established restaurant, it has built a strong reputation for providing quality food and a memorable dining experience to guests. The company is committed to supporting its employees through initial training courses and ongoing one-on-one development sessions to ensure every team member is equipped to perform their job with confidence and success. Emphasizing a culture of support and growth, 13 Coins focuses on maintaining high standards not only in service but also in employee satisfaction and career advancement opportunities. The restaurant operates year-round, including evenings, weekends, and holidays, highlighting its dedication to being available to guests whenever they choose to visit.

The Host role at 13 Coins is a vital position acting as the first point of contact for all guests entering the establishment. As a Host, you will be responsible for setting the tone and creating a positive and inviting atmosphere right from the moment guests arrive. Your duties will include warmly welcoming each guest, managing seating arrangements, handling waitlists efficiently, and providing information about menu items and specials. Coordination with servers and kitchen staff is essential to ensure a smooth service flow, timely seating, and overall guest satisfaction. Addressing guest inquiries and resolving complaints professionally and courteously will also be part of your responsibilities. Additional tasks include answering incoming phone calls, managing phone orders for take-out, and maintaining cleanliness through routine restroom checks and organized workspaces.

This role demands excellent communication and interpersonal skills, as you will be frequently interacting with guests and team members alike. Previous experience in customer service, particularly within the hospitality industry, is preferred to help you navigate the dynamic environment effectively. Knowledge of food and beverage service is an additional advantage that will empower you to provide better information and assistance to guests. This position offers flexible working schedules and opportunities for career growth within the company. Benefits include paid time off, holiday pay, medical, dental, vision, and life insurance plans, employee meal discounts, and referral bonuses, making this a rewarding career choice for individuals passionate about the hospitality field and guest satisfaction.