Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $12.00 - $16.75
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Work Schedule

Flexible
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Benefits

flexible scheduling
Training opportunities
Opportunity for advancement
Employee Discounts
friendly work environment

Job Description

This opportunity is with a well-established restaurant known for delivering exceptional dining experiences to its guests. The restaurant operates in a dynamic and fast-paced environment where guest satisfaction and hospitality are the top priorities. It is a place where teamwork and excellent customer service are highly valued, and employees are encouraged to contribute to a welcoming atmosphere.

The role offered is for a Host position which serves as the first point of contact for guests entering the restaurant. The Host plays a crucial role in greeting visitors warmly, managing the seating arrangements efficiently, handling reservations and waitlists during busy periods, and ensuring that guests receive prompt attention from the serving staff. This position requires exceptional interpersonal skills, an ability to manage multiple tasks simultaneously, and a strong commitment to service excellence.

The Host is also responsible for coordinating the restaurant's to-go food business by following established procedures accurately to handle takeout orders. This includes assisting guests with placing to-go orders, assembling orders correctly, and providing personalized assistance to enhance the takeout experience. Overall, the Host's contribution is essential for smooth operations and for creating a positive first and last impression of the restaurant.

This role offers flexible scheduling, making it ideal for candidates seeking varied work hours. Employees will develop key hospitality skills, gain valuable experience in guest relations, and be part of a collaborative team. Strong attention to cleanliness, knowledge of restaurant etiquette, and the ability to communicate effectively both face-to-face and via telephone are critical components of success in this position. Additionally, the role demands some physical activity including walking, bending, lifting, and standing for extended periods. This is an excellent entry-level opportunity for individuals passionate about hospitality and looking to grow in the food service industry.

Job Requirements

  • High school diploma or equivalent
  • prior experience in a restaurant or hospitality setting preferred
  • ability to manage fast-paced, high-volume shifts while providing excellent guest service
  • strong attention to detail and cleanliness
  • strong customer service skills with a friendly and professional demeanor
  • understanding of restaurant etiquette
  • familiarity with health and safety regulations
  • experience in managing reservations
  • successful completion of hourly position validations including company-required training such as safety, systems, and menu

Job Qualifications

  • High school diploma or equivalent preferred
  • prior experience in a restaurant or hospitality setting is preferred
  • strong attention to detail and cleanliness
  • strong customer service skills with a friendly and professional demeanor
  • understanding of restaurant etiquette
  • familiarity with health and safety regulations
  • experience in managing reservations
  • successful completion of hourly position validations including company-required training such as safety, systems, and menu

Job Duties

  • Welcome guests to the restaurant
  • provide accurate wait times and monitor waiting lists
  • manage reservations
  • escort customers to assigned dining or bar areas
  • provide menus and announce server's name
  • greet customers upon their departure
  • coordinate with wait staff about available seating options
  • maintain a clean reception area
  • cater to guests who require extra attention
  • answer incoming calls and address customers' queries
  • assist wait staff as needed
  • assist servers in clearing used glassware, plates, and utensils off tables
  • enhance guests' takeout experience by offering personalized service and food and drink suggestions
  • take accurate orders from guests and assemble prepared food and drink orders
  • explain menu items and offers suggestions to guests
  • assemble and walk orders to guests for pickup inside and curbside in a timely manner

Job Criteria

Experience

Entry Level (1-2 years)


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