Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

flexible schedule
Career growth opportunities
safe work environment
supportive team culture
Sustainability initiatives

Job Description

The hiring establishment is a renowned hospitality business committed to excellence in guest services, particularly within the food and beverage sector. This company is dedicated to creating memorable dining experiences for its guests by upholding high standards of service and sustainability. As part of their continuous effort to improve and adapt through responsible practices, they actively incorporate sustainable operational guidelines such as the EarthView program, aimed at reducing environmental impact. The organization fosters a work culture based on key beliefs such as valuing people as their greatest capability, serving with heartfelt dedication, pursuing only excellence, remaining agile to changes, and taking ownership in every role. This company operates with flexibility, including schedules that cover holidays and weekends to meet customer demands effectively.

The role offered is that of a Host/Hostess or Guest Service Agent, a crucial position responsible for greeting and escorting guests to their tables in a courteous and professional manner consistent with established guest service standards. This position is essential in setting the tone for the guests' dining experience. In addition to welcoming guests, the role involves coordinating table seating options, presenting menus, and ensuring the dining area is kept in proper order to facilitate a smooth flow of service. The candidate will maintain communication between shifts and management through diligent logging activities, assisting with service when necessary, and managing reservations and special function arrangements. They will also be expected to adhere strictly to safety regulations such as OSHA standards and actively practice safe work habits using protective equipment. Opportunities for career growth are clearly defined, offering a pathway to advance into roles such as Food Server or Guest Service Agent and potentially progressing further into supervisory roles like Restaurant Supervisor or Front Office Supervisor. This role is ideal for individuals passionate about hospitality who possess strong interpersonal skills and a commitment to sustainability and safety practices. It provides a dynamic work environment requiring physical agility and stamina due to standing, walking, and other physical demands. Overall, this opportunity promises an engaging job experience in a company that values and nurtures its people while striving for excellence and environmental responsibility.

Job Requirements

  • High school diploma or equivalent
  • previous customer service experience preferred

Job Qualifications

  • High school diploma or equivalent
  • previous customer service experience preferred

Job Duties

  • Meet and greet guests as they arrive
  • offer choice of seating
  • escort to the dining table and present menu
  • read maintain and make daily entries in the log book to coordinate communication between shifts and management
  • maintain proper set-up of the dining room
  • assist as needed or requested with service
  • receive records and make any necessary arrangements for reservations and special functions in the restaurant
  • follow sustainability guidelines and practices related to HHM’s EarthView program
  • practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
  • perform other duties as requested by management

Job Criteria

Experience

Entry Level (1-2 years)


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