
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.13 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee meal discounts
Referral bonuses
Flexible work schedules
Opportunity for growth
Job Description
13 Coins is a renowned hospitality establishment known for its commitment to quality service and guest satisfaction. As a longstanding player in the dining industry, 13 Coins offers a warm and inviting environment for both guests and employees. Established with the goal of delivering exceptional dining experiences, the company emphasizes a culture of continuous development and support for its staff. This dedication to employee growth ensures that team members are well-trained and confident in their roles. With a strong emphasis on operational excellence and customer engagement, 13 Coins operates 365 days a year, catering to a diverse clientele with an array of food and beverage offerings. The company fosters a workplace environment that encourages growth, flexibility, and integrity, making it an ideal choice for individuals seeking a career in hospitality. Embracing a team-oriented atmosphere, 13 Coins values every member's contribution and invests deeply in their professional advancement. The establishment is known for its excellent benefits package, including paid time off, holiday pay, comprehensive insurance plans, and employee discounts, which add significant value to the employee experience. Being part of 13 Coins means joining a respected brand that prioritizes both guest satisfaction and employee well-being.
The role of Host at 13 Coins is a critical position responsible for creating the first and lasting impression for all guests. As the first point of contact, a Host warmly welcomes guests, manages seating arrangements, and helps maintain smooth service operations within the restaurant. The Host plays a pivotal role in ensuring an enjoyable dining atmosphere by effectively communicating with guests, addressing inquiries, and facilitating seamless coordination among team members including servers and kitchen staff. This role requires a friendly and professional demeanor, excellent interpersonal skills, and the ability to multitask efficiently during busy periods. The Host also handles phone orders, manages waitlists, and assists with maintaining cleanliness in the dining area, showing flexibility by setting and clearing tables when necessary. Working at 13 Coins, the Host is supported by ongoing training programs and one-on-one development sessions aimed at enhancing their skills and confidence in their role. The position requires availability during evenings, weekends, and holidays to accommodate 13 Coins' year-round operations. This role not only demands exceptional customer service but also offers opportunities for career growth and advancement within the hospitality industry. The competitive benefits and supportive work culture make this an attractive opportunity for individuals passionate about engaging with guests and contributing to a positive dining experience.
The role of Host at 13 Coins is a critical position responsible for creating the first and lasting impression for all guests. As the first point of contact, a Host warmly welcomes guests, manages seating arrangements, and helps maintain smooth service operations within the restaurant. The Host plays a pivotal role in ensuring an enjoyable dining atmosphere by effectively communicating with guests, addressing inquiries, and facilitating seamless coordination among team members including servers and kitchen staff. This role requires a friendly and professional demeanor, excellent interpersonal skills, and the ability to multitask efficiently during busy periods. The Host also handles phone orders, manages waitlists, and assists with maintaining cleanliness in the dining area, showing flexibility by setting and clearing tables when necessary. Working at 13 Coins, the Host is supported by ongoing training programs and one-on-one development sessions aimed at enhancing their skills and confidence in their role. The position requires availability during evenings, weekends, and holidays to accommodate 13 Coins' year-round operations. This role not only demands exceptional customer service but also offers opportunities for career growth and advancement within the hospitality industry. The competitive benefits and supportive work culture make this an attractive opportunity for individuals passionate about engaging with guests and contributing to a positive dining experience.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service role preferably in the hospitality industry
- Strong communication and interpersonal skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role preferably in the hospitality industry
- Strong communication and interpersonal skills
- Knowledge of food and beverage service
Job Duties
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Manage wait list and seating arrangements to optimize guest flow and minimize wait times
- Provide guests with information about menu items and specials offered
- Coordinate with servers and kitchen staff to ensure timely service and guest satisfaction
- Address guest inquiries and resolve any issues or complaints in a courteous manner
- Answer incoming telephone calls
- Set and clear tables if needed
- Maintain a clean and organized desk area
- Perform restroom check every 30 minutes to maintain cleanliness
- Perform phone to go orders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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