Host

Coral Gables, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Professional Development

Job Description

The Biltmore Hotel is a prestigious luxury hotel known for its exceptional service, elegant accommodations, and rich heritage. Located in a prime destination, the hotel offers a wide range of amenities including fine dining, spa services, and event hosting facilities. Biltmore Restaurant, one of the hotel’s renowned dining outlets, is dedicated to providing guests with an unforgettable culinary experience through impeccable service and a warm, inviting atmosphere. The establishment prides itself on a culture of excellence, attention to detail, and a commitment to guest satisfaction, making it a sought-after destination for visitors from around the world.

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Job Requirements

None required
Minimum one year restaurant experience preferred
Must be able to speak, read, write and understand the English language
Compute accurate mathematical calculations
Provide legible communication and directions
Perform job functions with attention to detail, speed and accuracy
Prioritize and organize
Think clearly, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest’s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent resort data
Use a computer keyboard and possess basic typing skills
Possess moderate to advanced computer skills
Work in a dynamic and constantly changing environment and adept to multitasking
Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Use, carry, and operate all necessary office equipment using finger dexterity
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity
Visually look at a computer for extended periods of time
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems
Most work tasks are performed indoors

Job Qualifications

None required
Minimum one year restaurant experience preferred
Must be able to speak, read, write and understand the English language
Compute accurate mathematical calculations
Provide legible communication and directions
Perform job functions with attention to detail, speed and accuracy
Prioritize and organize
Think clearly, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest’s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent resort data
Use a computer keyboard and possess basic typing skills
Possess moderate to advanced computer skills
Work in a dynamic and constantly changing environment and adept to multitasking

Job Duties

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Maintain complete knowledge of correct maintenance and use of equipment
Greet guests
acknowledge guests
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of the restaurant
Maintain complete knowledge of daily house count, VIPs in-house, arrivals/departures
Scheduled group activities and locations within resort
All resort facilities and services
Hours of operation of each outlet
Answer department telephone
Forward the phone at the end of the shift and leave hostess stand clean and organized
Organize the host stand for service
Make sure the Armoire is always clean and organized
Maintain all menus clean and display them at host station
Make sure that all tables are properly set
Clean chair cushions
Don’t leave the host stand unless authorized by a manager or supervisor
Make sure that all tables are approached by a server and utilize guest surname
Help servers with drink orders
Monitor all guest activity in assigned work area
be alert to any sign of trouble
Ensure safety of guests and enforcement of pool rules precautions according to department standards
Utilize first aid when situations demand such
Complete closing duties and paperwork
Clean designated equipment and sections
Restock items for next shift
Secure storage areas
Other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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