Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $8.10 - $18.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Guest discounts
Employee assistance program

Job Description

30hop American Restaurant and Bar is a vibrant and energetic full-service dining establishment located in Cedar Rapids, IA. Known for its lively atmosphere and exceptional American cuisine, 30hop has built a reputation as a welcoming neighborhood bar and kitchen that offers guests a memorable dining experience. As part of a Midwest-based chain with locations throughout Iowa, Kansas, Missouri, and Nebraska, 30hop is proud of its roots and ongoing expansion plans. The company aims to grow its presence to 30 premier locations over the next decade, continually sharing its passion for hospitality and creating new opportunities for team member growth and career development.

Working at 30hop means joining a community that values its employees and supports personal and professional growth. Whether you are seeking a seasonal role or a long-term career path in the restaurant industry, 30hop provides an inclusive, friendly environment that enhances skills and encourages advancement. The restaurant culture emphasizes teamwork, excellent guest service, and a positive attitude, making it an appealing workplace for hospitality professionals and newcomers alike.

The Support Staff role at 30hop is essential for ensuring an efficient, welcoming dining experience for guests. Support Staff members are the first point of contact for guests, responsible for creating a positive first impression and ensuring smooth restaurant operations throughout their shifts. This position offers flexibility with both full and part-time opportunities, accommodating various schedules with shifts ranging from 4 to 8 hours. Morning availability is a must, and open availability is preferred to meet the dynamic needs of the restaurant.

Compensation for fully trained Support Staff starts at $8.10 per hour plus tips, with tip payouts distributed nightly, providing a competitive wage with excellent earning potential. The role involves multitasking and working in a fast-paced environment where enthusiasm and a guest-focused attitude are critical. Responsibilities range from greeting and seating guests to assisting with reservations, managing waitlists, resetting tables, and maintaining cleanliness in guest areas. Support Staff collaborate closely with service and kitchen teams to ensure timely food delivery and seamless guest service.

For full-time employees working an average of 35 hours or more per week, 30hop offers a comprehensive benefits package. These benefits include paid time off starting at two weeks and increasing with tenure, partial medical premium coverage, dental and vision insurance options, and a 401(k) retirement plan with a discretionary employer match. Both full-time and part-time staff enjoy additional perks such as a 25% guest discount for employees and their guests, an employee assistance program with free counseling sessions, discounts at over 25 partner Craft Concepts restaurants in multiple states, and fun employee appreciation parties.

With its commitment to cultivating a supportive and rewarding work environment, 30hop is an excellent choice for those passionate about hospitality and eager to build a fulfilling career in the restaurant industry.

Job Requirements

  • Must be at least 16 years old
  • Strong communication and organizational skills
  • Friendly, positive, and guest focused attitude
  • Ability to multitask and manage priorities during busy shifts
  • Availability to work evenings, weekends, and holidays

Job Qualifications

  • Must be at least 16 years old
  • Strong communication and organizational skills
  • Comfortable working in a fast paced hospitality environment
  • Friendly, positive, and guest focused attitude
  • Ability to multitask and manage priorities during busy shifts
  • Team oriented mindset with willingness to support restaurant operations
  • Availability to work evenings, weekends, and holidays

Job Duties

  • Create a welcoming first impression by greeting and assisting guests with enthusiasm and professionalism
  • Seat guests efficiently while managing restaurant flow and waitlists
  • Provide accurate wait time estimates and communicate updates clearly to guests
  • Coordinate seating arrangements to maximize dining room efficiency
  • Support smooth transitions between the host stand, dining room, and service teams
  • Assist with reservations, phone inquiries, and to-go orders
  • Reset and maintain tables and dining areas throughout service
  • Monitor restroom cleanliness and overall guest-facing areas
  • Deliver food to guests accurately while maintaining presentation standards
  • Communicate with kitchen and service teams to ensure timely food delivery
  • Assist fellow team members to help maintain efficient restaurant operations
  • Support opening, closing, and additional operational duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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