Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
employee recognition programs
cash bonuses
flexible scheduling
Job Description
Boston's Restaurant and Sports Bar (Bostons) is a vibrant and dynamic franchise dedicated to delivering exceptional dining experiences through a unique blend of family-friendly atmosphere and sports bar excitement. Unlike other pizza chains, Bostons operates independently via franchisees who own and manage individual restaurants, allowing for tailored wage and benefit programs that reflect local community needs and franchise owner discretion. With a strong focus on handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and a selection of local beers, Bostons has established itself as America's Sports Restaurant. It serves as a hub for community gatherings centered around major sports events as well as special occasions like birthdays, family reunions, coworker happy hours, and fundraisers.
The franchise located at 14004 E Indiana Ave, Spokane, WA, exemplifies the brand's commitment to fresh, quality food and exceptional service. This role as a Host within this franchise presents an excellent opportunity for candidates interested in becoming part of a lively and fast-paced restaurant environment. As a Host, you will be the first point of contact for guests, ensuring their greeting and seating is prompt, efficient, and delivered with a friendly, courteous demeanor. You will manage the organization and traffic flow of the dining room, maintaining order and cleanliness to create a welcoming atmosphere.
The position involves a variety of responsibilities including assisting with team member training, handling To-Go orders, managing cash and credit transactions, and enforcing alcohol service regulations as mandated by local authorities and company policies. Strong communication, teamwork, and customer service skills are essential. Hosts are expected to monitor guest satisfaction actively and address any issues promptly by involving management when necessary.
Another critical aspect of the role is maintaining an in-depth knowledge of the menu to support guests with questions and promote ongoing and upcoming specials and promotions to enhance their dining experience. The position also demands strict adherence to health, safety, and sanitation standards, complying with company policies and local health department guidelines to ensure a safe environment for both guests and staff.
Working within this franchise gives candidates the chance to be part of a growing, community-focused brand with independence in employment through the franchisee model. Wage and benefit programs vary, providing unique opportunities depending on local franchise owner policies. This role is ideal for individuals seeking a vibrant career in hospitality, offering growth potential, skill development, and the chance to be an integral part of bringing people together through food and sports.
The franchise located at 14004 E Indiana Ave, Spokane, WA, exemplifies the brand's commitment to fresh, quality food and exceptional service. This role as a Host within this franchise presents an excellent opportunity for candidates interested in becoming part of a lively and fast-paced restaurant environment. As a Host, you will be the first point of contact for guests, ensuring their greeting and seating is prompt, efficient, and delivered with a friendly, courteous demeanor. You will manage the organization and traffic flow of the dining room, maintaining order and cleanliness to create a welcoming atmosphere.
The position involves a variety of responsibilities including assisting with team member training, handling To-Go orders, managing cash and credit transactions, and enforcing alcohol service regulations as mandated by local authorities and company policies. Strong communication, teamwork, and customer service skills are essential. Hosts are expected to monitor guest satisfaction actively and address any issues promptly by involving management when necessary.
Another critical aspect of the role is maintaining an in-depth knowledge of the menu to support guests with questions and promote ongoing and upcoming specials and promotions to enhance their dining experience. The position also demands strict adherence to health, safety, and sanitation standards, complying with company policies and local health department guidelines to ensure a safe environment for both guests and staff.
Working within this franchise gives candidates the chance to be part of a growing, community-focused brand with independence in employment through the franchisee model. Wage and benefit programs vary, providing unique opportunities depending on local franchise owner policies. This role is ideal for individuals seeking a vibrant career in hospitality, offering growth potential, skill development, and the chance to be an integral part of bringing people together through food and sports.
Job Requirements
- must be eligible to work in the United States
- comply with all local health department regulations
- ability to stand for extended periods
- possess basic math skills for cash handling
- maintain professional appearance and uniform
- adhere to company policies and procedures
- reliable and punctual
- excellent customer service skills
- capable of working under pressure
Job Qualifications
- high school diploma or equivalent
- experience in a customer service or hospitality role preferred
- knowledge of food and beverage service standards
- strong communication and interpersonal skills
- ability to handle cash and operate point of sale systems
- ability to multitask and work in a fast-paced environment
- team player with cooperative attitude
- availability to work flexible hours including evenings, weekends, and holidays
Job Duties
- assist in the training and development of new team members
- cooperate, communicate, and work as part of a team
- accept and facilitate To-Go orders via phone or online ordering and ensure timely execution
- handle cash and credit card transactions during shifts
- ensure reservations, telephone, waiting list, and take out procedures are followed
- maintain a professional image and proper uniform standards
- monitor responsible selling and service of alcohol according to regulations and training
- provide frequent guest contact and maintain high visibility in the dining room
- attend to guests promptly and address negative experiences by involving management
- maintain smooth and even flow of the dining room
- sincerely thank every guest for their patronage
- maintain a high level of food and beverage knowledge
- ensure all menu items follow standard recipes and methods for consistency
- stay informed and assist with promotions
- adhere to health and safety cleanliness standards
- implement proper food safety practices
- follow cleaning schedules and checklists
- perform other duties as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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