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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
team environment
Job Description
IHOP of Greater New Orleans Area is a well-established restaurant that has become a beloved dining destination known for its warm hospitality and quality service. As part of Ruby Enterprises, this IHOP branch fosters a welcoming and vibrant community atmosphere where employees and guests alike feel valued and appreciated. Located in the culturally rich and bustling Greater New Orleans area, the restaurant prides itself on its connection to the local community, ensuring every visit is more than just a meal — it's an experience. Ruby Enterprises emphasizes creating a supportive work environment that encourages employee growth, teamwork, and professional development.... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to work flexible hours including weekends and holidays
- Strong interpersonal skills
- Basic math and cash-handling proficiency
- Ability to stand for extended periods
- Good organizational skills
- Ability to work in a fast-paced environment
- Must be punctual and reliable
- Ability to follow health and safety standards
Job Qualifications
- Strong customer service skills
- Effective communication skills
- Friendly and outgoing personality
- Ability to manage waiting lists and seating assignments efficiently
- Ability to remain calm and composed under pressure
- Accurate seating assignments and communication with servers
- Collaborative skills to coordinate with servers and kitchen staff
- Adaptability to changing situations and guest needs
- Professional handling of customer concerns and issues
- Multitasking skills including answering phones, seating guests, and processing To Go orders
- Basic math skills and cash-handling experience
- Maintaining a neat and professional appearance
- Punctuality and reliability
- Adherence to health and safety guidelines
Job Duties
- Develop and maintain professional functional working relationships with IHOP team members and guests
- Greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available
- Rotate station seating to ensure the quality of guest service
- Handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return
- Handle cash in an accurate and responsible manner
- Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to company cash-control policies
- Answer the telephone, take messages and take and complete all To Go orders
- Maintain guest checks in numerical order
- Maintain a waiting list as necessary
- Check restrooms every 30 minutes to ensure proper stock levels and cleanliness
- Clear, clean and reset tables and clean chairs, booths and floors after guests leave
- Perform cleaning duties according to posted cleaning charts
- Comply with IHOP uniform and appearance standards per IHOP SOP guidelines
- Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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