Job Overview
Compensation
Hourly
Range $10.50 - $14.50
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Job Description
Duffy's is a well-established restaurant recognized for delivering a memorable dining experience and exceptional customer service. As a cornerstone in the hospitality industry, Duffy's prides itself on creating a warm and welcoming environment where every guest feels valued and appreciated. Known for its inviting atmosphere and quality food offerings, the restaurant thrives on a philosophy of hospitality excellence and operational efficiency.
The role of the Host/Hostess at Duffy's is central to ensuring smooth restaurant operations and making a lasting positive impression on every guest from the moment they arrive until their departure. This position requires someone who can skillfully manage the flow of the restaurant by greeting guests warmly, seating them appropriately, and maintaining an organized seating rotation that balances server workloads. The Host/Hostess will also handle guest inquiries with professionalism, manage reservations with precision, and ensure that the dining and serving areas maintain high standards of cleanliness and readiness.
Beyond seating guests and managing reservations, this role is instrumental in communication between the front of house and back of house teams, ensuring any guest concerns or special requests are addressed swiftly and thoroughly. The Host/Hostess will also showcase strong knowledge of Duffy's MVP Program to engage guests effectively and enhance their dining experience. This customer-facing role demands excellent interpersonal skills, a positive attitude, and the ability to multitask efficiently in a fast-paced environment.
By joining Duffy's team as a Host/Hostess, candidates will have the opportunity to be part of a dynamic team dedicated to hospitality excellence. The position demands professionalism, attention to detail, and a commitment to maintaining the high standards that guests expect. This role reports directly to the General Manager, highlighting the importance of the Host/Hostess in daily restaurant operations and guest satisfaction. Candidates passionate about providing superior customer service and operational support will find this role rewarding and integral to the success of Duffy's dining experience.
The role of the Host/Hostess at Duffy's is central to ensuring smooth restaurant operations and making a lasting positive impression on every guest from the moment they arrive until their departure. This position requires someone who can skillfully manage the flow of the restaurant by greeting guests warmly, seating them appropriately, and maintaining an organized seating rotation that balances server workloads. The Host/Hostess will also handle guest inquiries with professionalism, manage reservations with precision, and ensure that the dining and serving areas maintain high standards of cleanliness and readiness.
Beyond seating guests and managing reservations, this role is instrumental in communication between the front of house and back of house teams, ensuring any guest concerns or special requests are addressed swiftly and thoroughly. The Host/Hostess will also showcase strong knowledge of Duffy's MVP Program to engage guests effectively and enhance their dining experience. This customer-facing role demands excellent interpersonal skills, a positive attitude, and the ability to multitask efficiently in a fast-paced environment.
By joining Duffy's team as a Host/Hostess, candidates will have the opportunity to be part of a dynamic team dedicated to hospitality excellence. The position demands professionalism, attention to detail, and a commitment to maintaining the high standards that guests expect. This role reports directly to the General Manager, highlighting the importance of the Host/Hostess in daily restaurant operations and guest satisfaction. Candidates passionate about providing superior customer service and operational support will find this role rewarding and integral to the success of Duffy's dining experience.
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or restaurant environment
- good communication skills
- ability to multitask effectively
- familiarity with POS systems
- availability to work flexible hours including weekends and holidays
- ability to stand and walk for long periods
- customer-focused mindset
Job Qualifications
- High school diploma or equivalent
- previous experience in a customer service or hospitality role preferred
- strong communication and interpersonal skills
- ability to multitask in a fast-paced environment
- knowledge of POS systems
- familiarity with restaurant operations
- positive attitude and professional demeanor
- ability to handle guest complaints calmly and effectively
Job Duties
- Greet guests and seat them at tables or in waiting areas
- assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- provide guests with menus
- answer telephone calls and respond to inquiries or transfer calls
- input takeout orders accurately into POS system
- speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests' concerns are addressed
- receive and record guest dining reservations
- inspect dining and serving areas to ensure cleanliness and proper setup
- inform guests of establishment specialties and features
- inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- assist other restaurant workers by serving food and beverages, or by bussing tables
- direct guests to bar area while waiting for a table
- maintain strong MVP Program knowledge
- maintain a positive and professional approach to coworkers and customers
Job Criteria
Experience
No experience required
Job Location
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