Job Overview

briefcase

Employment Type

Full-time
moneybag

Compensation

Hourly
Range $11.75 - $16.25
clock

Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible scheduling

Job Description

City Winery is a distinctive establishment where wine, food, and live entertainment come together to create an extraordinary and vibrant experience. Established in 2008 by music industry visionary Michael Dorf, City Winery has carved out its niche as a premier destination for those passionate about wine, music, and culinary arts. Unlike many conventional venues, City Winery combines a fully operational winery with intimate concert spaces, fine dining options, private event capabilities, and educational classes related to food and wine. This multifaceted approach allows the brand to deliver an exclusive and high-end cultural and culinary experience within an urban setting, bringing the essence of wine country right into the heart of the city.

This unique blend attracts a sophisticated clientele comprising food enthusiasts and active cultural patrons who appreciate the finer things in life. City Winery is not just a place to enjoy a meal or listen to music; it is a comprehensive experience that engages all the senses. The winery boasts locally produced, award-winning wines rated with scores of 90 points and above, paired with delectable cuisine and world-class live performances that continuously captivate and inspire guests. At its core, City Winery is a community hub and creative haven where hospitality transcends traditional expectations and becomes a defining way of life.

The role of Restaurant Host at City Winery is a pivotal one, serving as the first and last point of contact in the customer journey and playing a key part in delivering consistently exceptional guest experiences. Hosts welcome guests with warmth and professionalism, managing reservations and inquiries efficiently while guiding patrons to their seats and ensuring a smooth and enjoyable dining experience. They are instrumental in maintaining the ambiance and operational flow of the dining areas, ensuring cleanliness, safety, and readiness throughout service periods.

Hosts at City Winery are expected to embody the brand’s ethos through polished presentation, excellent communication, and a genuine commitment to guest satisfaction. The position demands the ability to multitask during high-volume service periods, provide accurate wait time estimates, and coordinate with other team members to manage seating arrangements that balance workloads evenly. Additionally, Hosts maintain a deep knowledge of the brand's history, offerings, and current programming, including menu ingredients and allergens, to enhance guest interactions with informative service.

This full-time position requires a minimum of one year of relevant experience in fast-paced, high-volume hospitality settings, strong interpersonal skills, and the ability to maintain composure and hospitality under pressure. Flexibility to work varied shifts, including nights, weekends, and holidays, and physical capability to meet the demands of the role, such as standing or walking for extended periods and lifting up to 50 pounds, are essential.

Working as a Restaurant Host at City Winery is not merely a job but an opportunity to join a dynamic team dedicated to redefining live music and hospitality experiences. The role offers a chance to grow within a company that values creativity, diversity, and exceptional service, backed by a brand that continues to innovate within the culinary and cultural spaces. City Winery is also committed to inclusivity and equal opportunity employment, ensuring a welcoming environment for all employees. This position invites candidates who are passionate about hospitality, eager to engage with a diverse clientele, and motivated to contribute to the exquisite reputation that City Winery has cultivated over the years.

Job Requirements

  • Minimum 1+ years experience as a host in a fast-paced, high-volume service environment
  • Strong work ethic
  • Team player
  • Exceptional guest service skills
  • Effective communication and interpersonal skills
  • Ability to build positive relationships
  • Aptitude to resolve problems
  • Ability to execute professional guest service experience
  • Ability to handle all guests with composure and hospitality
  • Polished presentation
  • Ability to work both independently and in a team environment
  • Fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics and operate a POS
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs

Job Qualifications

  • Minimum 1+ years experience as a Host in a fast-paced, high-volume service environment or equivalent relevant experience
  • Strong work ethic
  • Team player
  • Exceptional guest service skills
  • Effective communication and interpersonal skills
  • Proven ability to build positive relationships
  • Aptitude to resolve problems
  • Ability to execute professional guest service experience
  • Ability to handle all guests with composure and hospitality
  • Polished presentation
  • Ability to work both independently and in a team environment
  • Fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and operate a POS
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs

Job Duties

  • Provide positive guest experience including greeting, conversing with, and thanking departing guests
  • Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
  • Accommodate guest requests while seeking management approval when appropriate
  • Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
  • Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
  • Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
  • Maintain all reservations/seating through designated system

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef