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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.75 - $16.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
flexible scheduling
Job Description
City Winery is a distinctive establishment where wine, food, and live entertainment come together to create an extraordinary and vibrant experience. Established in 2008 by music industry visionary Michael Dorf, City Winery has carved out its niche as a premier destination for those passionate about wine, music, and culinary arts. Unlike many conventional venues, City Winery combines a fully operational winery with intimate concert spaces, fine dining options, private event capabilities, and educational classes related to food and wine. This multifaceted approach allows the brand to deliver an exclusive and high-end cultural and culinary experience within an urban setting, bringing... Show More
Job Requirements
- Minimum 1+ years experience as a host in a fast-paced, high-volume service environment
- Strong work ethic
- Team player
- Exceptional guest service skills
- Effective communication and interpersonal skills
- Ability to build positive relationships
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics and operate a POS
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Qualifications
- Minimum 1+ years experience as a Host in a fast-paced, high-volume service environment or equivalent relevant experience
- Strong work ethic
- Team player
- Exceptional guest service skills
- Effective communication and interpersonal skills
- Proven ability to build positive relationships
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and operate a POS
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Duties
- Provide positive guest experience including greeting, conversing with, and thanking departing guests
- Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
- Accommodate guest requests while seeking management approval when appropriate
- Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
- Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
- Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
- Maintain all reservations/seating through designated system
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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