Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $12.00 - $16.75
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Accrual of Paid Time Off
Dining Discounts
Corporate shoe program
competitive pay
flexible scheduling
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Health saving account
Wellness Program
Discount Pet Care Plan

Job Description

Cold Beers & Cheeseburgers is a vibrant restaurant known for its casual atmosphere and dedication to providing guests with a memorable dining experience. As part of a dynamic hospitality group, Cold Beers & Cheeseburgers prides itself on a welcoming environment where customers enjoy high-quality food and excellent service. The establishment specializes in offering a broad menu featuring classic American dishes, emphasizing fresh ingredients and bold flavors. It fosters a fun and energetic workplace culture that values teamwork, customer satisfaction, and professional growth. Full-time and part-time employment opportunities are available, with competitive pay that recognizes the skills and dedication of its team members.

The role of Host at Cold Beers & Cheeseburgers serves as the vital first point of contact for guests, ensuring every visitor receives an inviting and positive welcome. This position is crucial in managing the restaurant's flow and enhancing the overall dining experience by efficiently handling seating arrangements and coordinating guest services. The Host is entrusted with excellent customer service duties, managing the waiting list, assisting with reservations, and facilitating smooth communication between the front of house and kitchen staff. Attention to detail in managing seating and wait times directly impacts customer satisfaction and operational efficiency. This position demands strong multitasking abilities, a friendly demeanor, and the capacity to thrive in a fast-paced, high-volume restaurant environment.

Additionally, the Host role involves maintaining cleanliness and organization in the entrance area, providing guests with detailed menu information including daily specials, and upholding health and safety standards. Proficiency with point-of-sale (POS) systems like Aloha, Hot Schedule, and Paylocity is beneficial for managing transactions and scheduling. A valid Food Handlers Certification is required, reflecting the company’s commitment to food safety protocols. Employees can expect to work flexible hours, including evenings, weekends, and holidays, making adaptability an essential attribute. The position offers numerous benefits such as paid time off, dining discounts, a corporate shoe program, and access to a comprehensive benefits package for full-time employees including medical, dental, vision coverage, and wellness programs. Overall, the Host plays a key role in shaping the guest experience and supporting the restaurant’s success through effective service and teamwork.

Job Requirements

  • Proven experience in a customer service role, preferably in the hospitality industry
  • Excellent interpersonal and communication skills, with the ability to provide exceptional customer service
  • Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor
  • Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively
  • Attention to detail and a high level of accuracy in handling guest information and seating arrangements
  • Knowledge of food and beverage menus, including allergen information, is a plus
  • A positive and team-oriented attitude, with a strong work ethic and a willingness to learn
  • Must be able to work flexible hours, including evening, weekends, and holidays
  • Must have a valid Food Handlers Certification
  • Ability to learn cash register software used by bar or restaurant POS - Aloha, Hot Schedule, Paylocity
  • Must be at least sixteen years old
  • Must be able to stand for extended periods, lift at least 15 pounds, and perform tasks involving bending, stooping, and reaching

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in a high-volume restaurant environment is preferred
  • Excellent interpersonal and communication skills
  • Ability to multitask and prioritize effectively
  • Knowledge of food safety and hygiene standards
  • Positive attitude and teamwork skills

Job Duties

  • Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude
  • Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times
  • Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests
  • Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed
  • Assist in coordinating reservations, ensuring all relevant information is recorded accurately
  • Escort guests to their tables, presenting menus and informing them of daily specials and promotions
  • Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover
  • Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner
  • Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary
  • Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information
  • Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations
  • Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements
  • Assist with cashiering duties, including handling cash transactions and processing payments accurately
  • Stay updated on current promotions, events, and offerings to provide accurate information to guests
  • Perform other duties as assigned by the management team to support the smooth operation of the restaurant

Job Criteria

Experience

Entry Level (1-2 years)


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