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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $10.75 - $15.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional Development
Job Description
City Winery is a dynamic and unique hospitality establishment that masterfully blends the art of winemaking with the allure of live music, fine dining, and cultural experiences. Founded in 2008 by music industry veteran and visionary Michael Dorf, City Winery has become a nationally recognized brand delivering unforgettable experiences to a diverse clientele. Combining a fully functioning winery with intimate concert venues, culinary classes, private event spaces, and an exquisite dining atmosphere, City Winery offers a sophisticated blend of wine, music, and culinary arts unlike any other. This seamless fusion creates a vibrant urban wine country experience designed for discerning... Show More
Job Requirements
- 1+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic
- Team player
- Exceptional guest service skills
- Effective communication and interpersonal skills
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Qualifications
- 1+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
- Strong work ethic
- Team player
- Exceptional guest service skills
- Effective communication and interpersonal skills
- Aptitude to resolve problems
- Ability to execute professional guest service experience
- Ability to handle all guests with composure and hospitality
- Polished presentation
- Ability to work both independently and in a team environment
- Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs
Job Duties
- Provide positive guest experience including greeting, conversing with, and thanking departing guests
- Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
- Accommodate guest requests while seeking management approval when appropriate
- Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
- Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
- Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
- Maintain all reservations/seating through designated system
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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