Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $10.75 - $15.25
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional Development

Job Description

City Winery is a dynamic and unique hospitality establishment that masterfully blends the art of winemaking with the allure of live music, fine dining, and cultural experiences. Founded in 2008 by music industry veteran and visionary Michael Dorf, City Winery has become a nationally recognized brand delivering unforgettable experiences to a diverse clientele. Combining a fully functioning winery with intimate concert venues, culinary classes, private event spaces, and an exquisite dining atmosphere, City Winery offers a sophisticated blend of wine, music, and culinary arts unlike any other. This seamless fusion creates a vibrant urban wine country experience designed for discerning foodies, music lovers, and cultural patrons who appreciate authenticity and quality. With a commitment to sustainability and excellence, City Winery produces award-winning wines rated 90+ points and hosts world-class live performances that keep its guests engaged and inspired.

The Restaurant Host at City Winery plays a crucial role in delivering consistently exceptional guest experiences. Acting as the first and last point of contact, the Host ensures that every guest's visit begins and ends with a warm welcome and sincere appreciation. This role requires managing inquiries, handling reservations, and supporting various operational areas to maintain an efficient and inviting environment. The Host is instrumental in setting the tone for the entire dining experience by escorting guests to their seats, accommodating requests, and maintaining the ambiance and order of the dining spaces. In addition to direct guest interaction, the Host handles communication via phone, email, and in-person interactions, coordinating with different departments to provide seamless service.

Beyond administrative and organizational duties, the Restaurant Host at City Winery is expected to have in-depth knowledge of the City Winery brand, its rich history, and live programming. They must also possess detailed understanding of the menu, including ingredients, preparation methods, and allergen information, to confidently assist guests with their dining choices. This role requires a polished and professional presence, excellent communication skills, and the ability to thrive in a fast-paced, high-volume environment without compromising on the quality of service. Flexibility in scheduling is crucial, as the position demands availability during days, nights, weekends, and holidays. Physical capabilities to stand and walk for long periods, lift up to 50 pounds, and navigate stairs are also essential. City Winery embraces diversity and inclusivity, ensuring an equitable workplace where hospitality is more than a buzzword—it's a way of life. By joining City Winery, candidates become part of a passionate team dedicated to creating memorable moments that celebrate the convergence of wine, food, and music in a vibrant urban setting.

Job Requirements

  • 1+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
  • Strong work ethic
  • Team player
  • Exceptional guest service skills
  • Effective communication and interpersonal skills
  • Aptitude to resolve problems
  • Ability to execute professional guest service experience
  • Ability to handle all guests with composure and hospitality
  • Polished presentation
  • Ability to work both independently and in a team environment
  • Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs

Job Qualifications

  • 1+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
  • Strong work ethic
  • Team player
  • Exceptional guest service skills
  • Effective communication and interpersonal skills
  • Aptitude to resolve problems
  • Ability to execute professional guest service experience
  • Ability to handle all guests with composure and hospitality
  • Polished presentation
  • Ability to work both independently and in a team environment
  • Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs

Job Duties

  • Provide positive guest experience including greeting, conversing with, and thanking departing guests
  • Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
  • Accommodate guest requests while seeking management approval when appropriate
  • Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
  • Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
  • Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
  • Maintain all reservations/seating through designated system

Job Criteria

Experience

Mid Level (3-7 years)


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