Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $12.00
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Work Schedule

Flexible
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Benefits

flexible schedules
Paid Time Off
employee discount
Health Insurance
Training and Development
team environment
Opportunities for advancement

Job Description

The hiring establishment is a dynamic and guest-focused restaurant that emphasizes delivering excellent dining experiences to every customer. Renowned for its welcoming atmosphere and commitment to quality service, the restaurant combines a warm, inviting environment with efficient operations to ensure that guests enjoy memorable visits. As a key player in the hospitality industry, this restaurant not only prides itself on the quality of its food and drinks but also on the exceptional frontline service provided by its staff. The establishment values collaboration, attention to detail, and continuous improvement, creating an engaging workplace for all team members.

The role of Host at this restaurant is vital to maintaining a positive first impression and seamless guest flow. The Host is responsible for greeting guests warmly, managing seating arrangements, and coordinating with both the dining and bar areas to ensure prompt and accurate accommodation of patrons. They maintain the waitlist during busy periods, provide guests with estimated wait times, manage reservations, and attend to special requirements such as accommodating children or elderly guests. Beyond seating, the Host facilitates communication between front-of-house staff and provides support by assisting servers with clearing tables and managing takeout orders. This position requires poise, excellent interpersonal skills, and the ability to multitask under pressure. The Host also handles incoming phone calls, taking orders and answering customer inquiries, further supporting the restaurant's to-go food service. This not only enhances the guests' takeout experience but also boosts overall operational efficiency.

The Host must have strong communication skills, a friendly and professional demeanor, and a high level of attentiveness to guest needs and restaurant procedures. The role demands physical stamina for activities such as standing for extended periods, walking, bending, and lifting. Attention to detail regarding cleanliness and adherence to health and safety regulations is essential. This position is perfect for candidates looking to gain or enhance experience in hospitality and restaurant operations, offering flexible scheduling to accommodate different lifestyles. While prior experience in a restaurant or a hospitality setting is preferred, the restaurant provides necessary training to ensure the Host meets company standards and customer expectations.

This full-time or part-time position typically involves high-volume shifts, so adaptability and resilience are key qualities for success. The Host contributes significantly to creating a smooth and enjoyable experience for guests from arrival to departure, embodying the restaurant's commitment to service excellence and guest satisfaction. With opportunities to interact with diverse guests and work closely with an experienced service team, this role offers valuable experience in the hospitality industry and a pathway to future career growth.

Job Requirements

  • High school diploma or equivalent preferred
  • prior experience in a restaurant or hospitality setting
  • ability to manage fast-paced, high-volume shifts while providing excellent guest service
  • strong attention to detail and cleanliness
  • strong customer service skills with a friendly and professional demeanor
  • understanding of restaurant etiquette
  • familiarity with health and safety regulations
  • experience in managing reservations
  • successful completion of hourly position validations including company-required training
  • flexible scheduling
  • physical ability to perform general activities such as standing, walking, bending, lifting, and stooping

Job Qualifications

  • High school diploma or equivalent preferred
  • prior experience in a restaurant or hospitality setting
  • strong customer service skills with a friendly and professional demeanor
  • understanding of restaurant etiquette
  • familiarity with health and safety regulations
  • experience in managing reservations
  • ability to manage fast-paced, high-volume shifts while providing excellent guest service
  • strong attention to detail and cleanliness
  • successful completion of hourly position validations, including company-required training

Job Duties

  • Welcome guests to the restaurant
  • provide accurate wait times and monitor waiting lists
  • manage reservations
  • escort customers to assigned dining or bar areas
  • provide menus and announce server's name
  • greet customers upon their departure
  • coordinate with wait staff about available seating options
  • maintain a clean reception area
  • cater to guests who require extra attention
  • answer incoming calls and address customers' queries
  • assist wait staff as needed
  • assist servers in clearing used glassware, plates, and utensils off tables
  • enhance guests' takeout experience by offering personalized service and food and drink suggestions
  • take accurate orders from guests and assemble prepared food and drink orders
  • explain menu items and offer suggestions to guests
  • assemble and walk orders to guests for pickup inside and curbside pickup in a timely manner

Job Criteria

Experience

Entry Level (1-2 years)


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