Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $12.25 - $17.00
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Work Schedule

Flexible
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Benefits

Discounted meals
Direct Deposit
career advancement
Positive work environment
Paid holidays

Job Description

Paul Martin's American Grill is a well-established neighborhood restaurant known for its warm hospitality and commitment to quality dining experiences. Founded with the vision of delivering genuine, friendly service in a welcoming atmosphere, Paul Martin's has grown into a respected dining destination favored by locals and visitors alike. The restaurant prides itself on maintaining an inviting environment where guests feel valued and cared for from the moment they walk in. With a focus on fresh ingredients, classic American cuisine, and exceptional service, Paul Martin's continues to expand its footprint while upholding its reputation for excellence in the hospitality industry.

The position of Host at Paul Martin's American Grill is a vital role that serves as the first point of contact for guests, shaping their overall dining experience. Hosts act as ambassadors of the restaurant's brand by greeting guests warmly, managing reservations, and ensuring smooth seating arrangements, all while embodying the restaurant's dedication to hospitality. This role is ideal for individuals who possess a positive and energetic demeanor, coupled with the ability to multitask effectively in a fast-paced environment. Successful Hosts at Paul Martin's are reliable, self-motivated, and committed to providing gold-star guest service, making each visitor feel special and welcome.

This opportunity is well-suited for those who have previous experience in high-volume, fast-paced restaurant settings or customer service roles, and who bring a strong passion for hospitality. The position demands excellent communication skills, both in-person and over the phone, in order to coordinate seamlessly with team members and guests. In addition, a current food handler's card valid in the state of employment is required to ensure compliance with health and safety regulations. Flexibility in work schedule and readiness to meet training requirements are essential to thrive in this role.

At Paul Martin's American Grill, Hosts are supported in their professional growth with opportunities for career advancement in a positive and encouraging work environment. The company values its team members and recognizes their contributions by offering benefits such as discounted meals for employees and their families, direct deposit for convenient pay, and time off on major holidays including Thanksgiving, Christmas, the 4th of July, and Super Bowl Sunday. This thoughtful approach to employee welfare highlights Paul Martin's commitment not only to its guests but also to the people who make the experience possible.

Job Requirements

  • Have a passion and strong commitment to hospitality
  • Hold minimum 1-2 years experience in a high volume, fast-paced restaurant or customer service role
  • Possess a positive, energetic, and can-do attitude
  • Have excellent phone etiquette and guest service skills
  • Be able to communicate effectively with team members and guests
  • Hold a current food handlers card in the state you are applying
  • Have a flexible work schedule and be able to meet training schedule timeline
  • OpenTable experience is a plus

Job Qualifications

  • Minimum 1-2 years experience in a high volume, fast-paced restaurant or customer service position
  • Excellent phone etiquette and guest service skills
  • Effective communication skills with team members and guests
  • Positive, energetic, and can-do attitude
  • Current food handler's card valid in the state of employment
  • Ability to work a flexible schedule and meet training timelines
  • OpenTable experience is a plus

Job Duties

  • Greet guests warmly upon arrival
  • Manage guest reservations and waitlists efficiently
  • Escort guests to their tables and ensure seating arrangements meet guest preferences
  • Communicate effectively with kitchen and service staff to coordinate seating and service flow
  • Maintain a clean and organized host station and entrance area
  • Handle guest inquiries and phone calls with professionalism
  • Assist with opening and closing duties as needed

Job Criteria

Experience

Mid Level (3-7 years)


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