Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.25 - $17.75
Work Schedule
Flexible
Day Shifts
Benefits
flexible schedule
Employee Discounts
Opportunities for advancement
Team-oriented work environment
Training and development programs
Job Description
Boston's Restaurant and Sports Bar ("Boston's") is a popular family-friendly dining destination and vibrant sports bar known for its handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and selection of local beers. As America's Sports Restaurant, Boston's has successfully built a welcoming environment that brings communities together around major sporting events and celebrations alike. Guests frequently visit Boston's for various social gatherings such as birthdays, family reunions, coworker happy hours, fundraisers, and more, creating a lively and engaging atmosphere where people can enjoy great food and memorable experiences. Boston's operates through independently owned franchise locations, each managed by independent business owners who determine their own wages and benefit programs, resulting in unique employment offerings depending on the franchisee.
The Host position at Boston's Restaurant and Sports Bar plays a critical role in delivering exceptional customer service by ensuring that all guests are greeted and seated promptly, efficiently, and with genuine friendliness and courtesy. As the initial point of contact for guests, Hosts are responsible for managing the flow of guests to optimize the dining experience, coordinating seating arrangements, handling reservations, and maintaining the cleanliness and organization of the dining room. This role requires strong communication and teamwork since the Host will frequently interact with guests, team members, and management to uphold Boston's high standards of hospitality.
In addition to guest services, the Host may contribute to onboarding and training new employees, handling to-go orders through phone or online systems, and accurately managing cash and credit card transactions. Maintaining a professional image and adhering to uniform standards is essential for establishing a polished and approachable presence shared throughout the staff. Furthermore, Hosts must ensure compliance with safety regulations, including responsible alcohol service as outlined by licensing authorities and Boston's policies. The role demands attentiveness to guest satisfaction, swift problem-solving, and coordination to ensure a smooth dining room traffic flow, making the Host a vital contributor to the restaurant's overall success.
This position requires eligibility to work in the United States and a commitment to fostering a safe, clean, and welcoming environment for guests and employees alike. Boston's dedication to food and beverage quality necessitates that the Host maintain thorough knowledge of menu items, preparation standards, and ongoing promotions, enabling them to assist guests effectively and contribute to a consistent, high-quality dining experience. Safety and sanitation practices play an integral part in the role, with adherence to local health department guidelines, proper food handling, and rigorous cleaning schedules to maintain a hygienic atmosphere. Overall, the Host position at Boston's offers a dynamic and rewarding opportunity to join a respected and community-oriented restaurant and sports bar that values excellent service, teamwork, and a passion for sports and great food.
The Host position at Boston's Restaurant and Sports Bar plays a critical role in delivering exceptional customer service by ensuring that all guests are greeted and seated promptly, efficiently, and with genuine friendliness and courtesy. As the initial point of contact for guests, Hosts are responsible for managing the flow of guests to optimize the dining experience, coordinating seating arrangements, handling reservations, and maintaining the cleanliness and organization of the dining room. This role requires strong communication and teamwork since the Host will frequently interact with guests, team members, and management to uphold Boston's high standards of hospitality.
In addition to guest services, the Host may contribute to onboarding and training new employees, handling to-go orders through phone or online systems, and accurately managing cash and credit card transactions. Maintaining a professional image and adhering to uniform standards is essential for establishing a polished and approachable presence shared throughout the staff. Furthermore, Hosts must ensure compliance with safety regulations, including responsible alcohol service as outlined by licensing authorities and Boston's policies. The role demands attentiveness to guest satisfaction, swift problem-solving, and coordination to ensure a smooth dining room traffic flow, making the Host a vital contributor to the restaurant's overall success.
This position requires eligibility to work in the United States and a commitment to fostering a safe, clean, and welcoming environment for guests and employees alike. Boston's dedication to food and beverage quality necessitates that the Host maintain thorough knowledge of menu items, preparation standards, and ongoing promotions, enabling them to assist guests effectively and contribute to a consistent, high-quality dining experience. Safety and sanitation practices play an integral part in the role, with adherence to local health department guidelines, proper food handling, and rigorous cleaning schedules to maintain a hygienic atmosphere. Overall, the Host position at Boston's offers a dynamic and rewarding opportunity to join a respected and community-oriented restaurant and sports bar that values excellent service, teamwork, and a passion for sports and great food.
Job Requirements
- Eligible to work in the United States
- Ability to stand for extended periods
- Willingness to work evenings, weekends, and holidays
- Good interpersonal and communication skills
- Attention to detail and cleanliness
- Basic cash handling skills
- Ability to work well under pressure
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience in a restaurant environment preferred
- Knowledge of food safety and sanitation standards
- Ability to communicate effectively with guests and team members
- Strong organizational and multitasking skills
- Basic math skills for handling transactions
- Ability to work in a fast-paced environment
- Positive attitude and friendly demeanor
- Ability to follow instructions and standard operating procedures
Job Duties
- Assist in training and development of new team members
- Cooperate, communicate, and collaborate as part of a team
- Accept and facilitate To-Go orders via Phone or Online Ordering
- Handle cash and credit card transactions accurately
- Follow all reservations, telephone, waiting list, and take out procedures
- Maintain professional image and proper uniform standards
- Monitor responsible selling and service of alcohol
- Frequent guest contact and high visibility in the dining room
- Ensure all guests are attended to according to Boston's high standards
- Involve a manager promptly when a negative guest experience arises
- Maintain smooth and even flow of the dining room
- Thank every guest sincerely for their patronage
- Maintain a high level of food and beverage knowledge
- Ensure menu items are prepared to Boston's standards
- Use standard recipes and methods consistently
- Help implement ongoing and upcoming promotions
- Adhere to cleanliness standards inside and outside the restaurant
- Ensure food safety through proper practices
- Follow cleaning schedules and checklists for a safe environment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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