Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.25 - $18.25
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling

Job Description

Woods Hill Restaurant Group is a distinguished dining establishment renowned for its commitment to delivering exceptional dining experiences. The group prides itself on sustainable sourcing practices, combining culinary expertise with warm and inviting hospitality. Emphasizing a farm-to-table approach, Woods Hill Restaurant Group utilizes organic and locally sourced ingredients to create dishes that delight the palate while supporting local farmers and sustainable agriculture. This dedication to quality ingredients and thoughtful preparation has established Woods Hill Restaurant Group as a leader in the restaurant industry, attracting guests who value both flavor and responsibility. The organization fosters a culture of teamwork, creativity, and unwavering dedication to customer satisfaction, providing an atmosphere where employees are encouraged to grow personally and professionally. The group values the contributions of every team member and promotes an environment that supports learning, innovation, and collaboration.

The full-time, on-site Host position located in Concord, MA is an essential role within Woods Hill Restaurant Group's dynamic team. The Host acts as the first point of contact for guests, setting the tone for their dining experience. Key responsibilities include greeting and seating guests promptly and courteously, managing reservation systems to ensure optimal seating arrangements, and maintaining an organized and welcoming host station. The Host plays an integral role in coordinating table assignments efficiently to maximize service flow and minimize wait times. Additionally, this role involves addressing guest inquiries with a friendly and professional demeanor, providing exceptional customer service, and assisting fellow team members to create a positive and memorable dining atmosphere. Flexibility and the ability to collaborate effectively with other staff members are crucial for success in this fast-paced environment. The position offers an outstanding opportunity for individuals who enjoy working in a vibrant hospitality setting, have excellent communication skills, and are passionate about contributing to exceptional guest experiences. Woods Hill Restaurant Group supports work-life balance and offers a stimulating work environment that encourages career advancement within the hospitality industry.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a customer service role preferred
  • Ability to communicate clearly and effectively
  • Strong interpersonal skills
  • Ability to multitask and remain calm under pressure
  • Flexible schedule to accommodate evenings, weekends, and holidays
  • Willingness to work on-site in Concord, MA

Job Qualifications

  • Excellent communication and customer service skills
  • Experience in food and beverage service or knowledge of restaurant operations
  • Ability to support sales efforts through guest engagement and upselling opportunities
  • Capability to provide training and guidance to team members
  • Strong organizational skills and a friendly, approachable demeanor
  • Ability to work in a fast-paced environment while maintaining professionalism
  • Flexible availability for evenings, weekends, and holidays
  • Previous hospitality experience is a plus but not required

Job Duties

  • Greet and seat guests promptly and courteously
  • Manage reservations and optimize seating arrangements
  • Maintain an organized and welcoming host station
  • Coordinate table assignments to ensure efficient flow of service
  • Address guest inquiries and provide exceptional customer service
  • Assist team members to foster a positive dining atmosphere
  • Collaborate with other staff to support seamless restaurant operations

Job Criteria

Experience

Entry Level (1-2 years)


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