Hospitality/Workplace Assistant

Global Workplace Solutions (GWS) Local is a specialized facility management company focusing on hard services delivery combined with partnerships with best-in-class soft service providers. GWS Local provides customized facility and project management solutions tailored to meet the unique needs of its clients. By self-performing hard services and collaborating with top-tier soft service partners, the company ensures a seamless integration of services to optimize operational efficiency and tenant satisfaction. The underlying philosophy of GWS Local is empowering its team members with a high degree of downstream accountability, creating an agile, responsive, and highly efficient service delivery platform that excels in meeting the dynamic demands of workplace environments. The company also offers additional value-added services, including Environmental, Social, and Governance (ESG) solutions, Security Consulting, Workplace Strategy, and Workplace Experience, positioning itself as a comprehensive provider in the facility management sector.

The Facilities Assistant role within GWS Local is pivotal for delivering an exceptional white-glove workplace experience in a Class A office building setting. This position requires dedication to providing 24-hour coverage, including shifts across days, afternoons, and overnight hours, ensuring that facility operations and workplace services are uninterrupted and consistently meet high standards. The role involves coordinating and supporting a broad range of workplace services including office setup, cleaning, and resetting of 'Hotel Offices'—ensuring workstations are immaculate and well-equipped. Responsibilities encompass managing meeting and event logistics, overseeing supply inventories, and assisting with moves, adds, and changes to furniture and cabling.

In addition, the Facilities Assistant maintains a close awareness of workspace needs by submitting and managing janitorial and maintenance work orders and serving as a responsive liaison for customer requests and complaints. The position entails performing light-duty repairs and adjustments such as tightening chair screws, adjusting cables, and resetting furniture arrangements. The role requires the use of computerized maintenance management systems (CMMS) and other digital tools essential for accurate data entry and service tracking.

Safety and compliance are fundamental to this position, as the Facilities Assistant must adhere to all applicable regulations, codes, and company policies related to building operations and workplace safety. Physical tasks include general labor such as loading and unloading materials, running errands, maintaining lighting and grounds, and performing basic repairs such as painting and drywall patching. The role also supports security and access controls through activities such as managing office keys and facilitating office moves.

Overall, the Facilities Assistant plays a crucial role in ensuring facility readiness, safety, and an optimal occupant experience in a fast-paced, complex office environment. The position offers a competitive salary range from $43,000 to $65,000 annually, commensurate with experience and qualifications. Employment with GWS Local also means joining CBRE, a global leader in commercial real estate services known for its diverse, inclusive, and value-driven culture encouraging professional growth and development.