Hospitality/Office Services Supervisor - Mon-Fri - 7:30am-4:30 pm

Williams Lea is a globally recognized leader in business process outsourcing with over 200 years of experience in delivering efficient and innovative support services. With more than 5,200 employees worldwide, Williams Lea specializes in managing complex operations for clients in heavily regulated industries such as legal and financial services. The company is deeply committed to advancing business progress by integrating cutting-edge technology, expert knowledge, and solid operational processes. This allows Williams Lea to continuously transform support services, helping businesses thrive in a future shaped by digitization and virtualization. The organization fosters an inclusive work environment that ensures equal employment opportunities regardless of race, gender, age, sexual orientation, disability, or any other protected status, maintaining a drug-free workplace with pre-employment substance abuse testing.

The role of Hospitality/Office Services Supervisor at the Santa Monica office is a full-time, Monday to Friday position with working hours from 7:30 a.m. to 4:30 p.m. Offering a competitive salary between $68,640 and $70,000, this position is ideal for professionals with strong leadership skills and experience in customer service, office support, and vendor management. The supervisor will oversee contracted operations, ensuring client satisfaction and employee engagement through consistent quality service delivery and effective team management. Responsibilities include managing employee lifecycle processes such as hiring, onboarding, training, performance evaluations, and succession planning. The supervisor also handles workflow volume management, invoice preparation, client communications, and continuous improvement initiatives. Additionally, this role demands an understanding of USPS regulations, reprographics equipment, and proficiency with Microsoft Office applications.

Williams Lea offers an extensive benefits package that includes various health insurance options covering medical, dental, vision, and prescription drugs, as well as wellness programs. Employees benefit from a 401k retirement savings plan with employer matching contributions, paid time off, life insurance, paid parental leave, short-term and long-term disability coverage, healthcare and dependent care flexible spending accounts, domestic partner coverage, commuter benefits, legal assistance, an employee assistance program, and various employee perks and discounts. This comprehensive benefits offering reflects Williams Lea's commitment to supporting the health, well-being, and financial security of its employees.

The Hospitality/Office Services Supervisor role is pivotal in strengthening Williams Lea's client relationships by maintaining high standards in service delivery and employee performance. The supervisor will actively engage in regular communication with clients and staff, facilitating team meetings and one-on-one discussions to promote transparency and growth. They will also foster a collaborative team environment through cross-training and will educate clients on the full range of Williams Lea's service offerings, identifying new business opportunities and potential solutions to client challenges. This position offers a dynamic and rewarding career path for candidates who thrive in fast-paced environments requiring exceptional organizational, communication, and leadership skills. If you are looking for a role where you can make a significant impact and grow professionally within a reputable, forward-thinking company, Williams Lea welcomes your application.