Hospitality Supervisor

Aramark is a global leader in food, facilities, and uniform services committed to delivering exceptional service to millions of guests daily across 15 countries worldwide. Rooted in a strong culture of service and a unified purpose, Aramark strives to create positive impacts for its employees, partners, communities, and the environment. Known for its dedication to fostering talent development and professional growth, Aramark provides an inclusive work environment where employees are encouraged to thrive and contribute meaningfully to the organization. The company values diversity and equal employment opportunity, ensuring that each staff member can participate fully without discrimination based on race, color, religion, national origin, age, sex, gender identity, disability, or any other characteristic protected by law.

The Concierge Coordinator II role at Aramark embodies the company's commitment to guest satisfaction and operational excellence within its guest services division. This position is essential in ensuring a seamless and memorable experience for guests by managing reservations, assisting with diverse guest needs, and effectively resolving or escalating any concerns that arise during service. The Concierge Coordinator II not only performs individual guest-facing duties but may also take on supervisory responsibilities such as scheduling, delegating tasks, and mentoring guest services staff. The role requires excellent communication skills, a strong customer service orientation, and the ability to operate reservation and point-of-sale systems accurately.

Offered as an hourly position with a competitive wage range between $26.00 and $28.00, the post promises a rewarding opportunity for candidates passionate about hospitality and guest relations. Beyond salary, employees receive comprehensive benefits including medical, dental, and vision coverage, retirement plan options such as 401(k), paid time off including parental leave, and disability coverage. These benefits vary based on eligibility, location, and applicable legal requirements. The role demands physical stamina as it includes activities like lifting, pushing, and extended periods of standing or walking, alongside adherence to safety protocols that may involve personal protective equipment (PPE).

As part of Aramark’s guest services team, the Concierge Coordinator II will oversee daily operations ensuring tasks are completed efficiently by the team, provide frontline assistance to guests with warmth and professionalism, and maintain a positive atmosphere that reflects the organization’s core values. The role is dynamic, with responsibilities that can change or expand in alignment with business needs and client requirements. With a focus on teamwork and continuous improvement, this position offers a pathway for advancement within a globally respected company that values its employees and fosters a supportive work culture.