Hospitality Supervisor

Stratton Amenities is a distinguished hospitality services company specializing in front desk concierge and loading dock services tailored specifically for Class A office buildings. Located in Seattle, WA, the company prides itself on a philosophy centered around hospitality-first principles, emphasizing service excellence, operational accountability, and the creation of exceptional experiences for tenants, guests, visitors, and clients alike. As a leader in the field-based hospitality service industry, Stratton Amenities strives to maintain high standards across its diverse portfolio, delivering consistent and superior customer experiences in every interaction and location it serves.

This role, Hospitality Supervisor, presents an exciting opportunity to join Stratton Amenities in a dynamic supervisory capacity. Reporting directly to the Hospitality Manager, the Hospitality Supervisor acts as a hands-on field leader responsible for overseeing service standards across multiple Class A office properties throughout the Seattle area. Unlike traditional roles assigned to a single property, this position requires flexibility, adaptability, and a proactive approach to leadership as the supervisor travels between various locations to provide operational support. The core mission is to uphold and enhance the quality of front desk concierge and loading dock services, ensuring that every tenant and visitor receives exceptional service.

This role demands a proactive leader who can fill multiple capacities, including coaching, mentoring, and training team members to elevate their performance and professional growth. The Hospitality Supervisor will conduct routine site visits, inspections, and service audits to maintain rigorous operational consistency and compliance with company standards. The role also entails managing staffing issues such as call-offs and emergencies, including providing direct coverage for front desk and loading dock positions when necessary to guarantee uninterrupted services.

Equipped with strong interpersonal skills, the Hospitality Supervisor serves as the critical first point of escalation for employee concerns and shift-level issues, fostering a positive work environment. Additionally, the role is instrumental in implementing new procedures, supporting training initiatives, and driving service improvement projects to align with evolving client expectations and company goals. Building and sustaining productive relationships with property management, tenants, and clients further enhances the company’s service reputation and operational success.

This position offers a competitive compensation rate of $25.00 per hour and recognizes the importance of a balance between professional development and work-life flexibility. The ideal candidate possesses a minimum of a high school diploma or equivalent, with additional coursework in hospitality or customer service preferred. Reliable transportation and the flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, are essential due to the multi-location nature of this supervisory role. In return, Stratton Amenities provides a supportive professional environment that values employee growth, comprehensive benefits including health, dental, and vision insurance, paid time off, and opportunities for advancement within the organization.

Joining Stratton Amenities as a Hospitality Supervisor means becoming part of a dedicated team that champions hospitality excellence and operational integrity. This position is perfect for individuals passionate about customer service leadership, ready to take on new challenges across multiple properties, and enthusiastic about creating a memorable, positive impact on every client interaction. If you are an experienced hospitality professional seeking to grow your supervisory skills while contributing to a company with a strong service-oriented culture, this role offers an exceptional platform to thrive.