Dairy Queen logo

Hospitality Staff

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Paid Time Off
Employee Discounts
flexible scheduling
Training and Development
Positive work environment

Job Description

Dairy Queen is a renowned fast-food restaurant chain known for its delicious ice cream treats, burgers, and specialty menu items. Founded in 1940, Dairy Queen has become a beloved brand providing a unique blend of classic American comfort food and sweet indulgences to its customers, affectionately called 'fans.' Located across numerous locations, Dairy Queen focuses on creating memorable dining experiences and maintaining high standards in food quality, customer service, and employee engagement. The company thrives on a positive culture that values teamwork, customer satisfaction, and personal accountability. Every employee plays a vital role in bringing the Dairy Queen experience to life by ensuring fans receive exceptional service in a friendly and inviting atmosphere.

This role is for energetic, upbeat individuals who love working in fast-paced environments and have a passion for delivering excellent customer service. The position offers a pay rate of $15.00 per hour and is designed for self-motivated employees who enjoy engaging with customers and take pride in representing the Dairy Queen brand professionally. As a team member, you will be responsible for greeting fans, guiding them through the menu options, preparing menu items according to strict health and safety standards, and ensuring a clean and welcoming environment at all times. Attention to detail, a positive attitude, and a willingness to collaborate with team members and management are essential to succeed in this role.

The selected candidate will be an ambassador of the Dairy Queen brand, embodying its values and commitment to quality service. They will be trained to attentively listen and respond to fan inquiries or concerns, helping to solve issues calmly while maintaining a smile. Being a team player is critical, as you will contribute to a harmonious workplace and support colleagues in delivering timely service. Beyond routine duties, the role demands a genuine passion for excellence, with the flexibility to perform additional tasks as assigned by management.

Working at Dairy Queen means becoming part of a community dedicated to making every customer interaction a positive experience, and the company supports its employees with a dynamic and rewarding work environment. If you thrive on creating smiles, leading with accountability, and enjoy fast-paced teamwork, this Dairy Queen opportunity is an ideal match.

Job Requirements

  • Communicate positively with fans and co-workers constantly during shifts
  • Work well under pressure packed situations while maintaining a great attitude
  • Comfortable standing for entire shift and able to lift 50 pounds
  • Practice established food handling procedures and meet any local health regulations
  • Exhibit good manners, proper personal hygiene and promptness
  • Have fun and maintain a positive attitude at all times

Job Qualifications

  • Positive and energetic attitude
  • Ability to communicate effectively and professionally
  • Customer service experience preferred
  • Ability to work in a fast-paced environment
  • Willingness to learn and follow health and safety regulations
  • Team player with good interpersonal skills
  • High school diploma or equivalent preferred

Job Duties

  • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • Enthusiastically greet and welcome fans to the Dairy Queen brand
  • Assist fans with menu navigation and product ingredient questions
  • Strive to exceed fan expectations and deliver fan first service through timely and quality service
  • Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
  • Prepare treat products following restaurant, health, and safety standards and procedures
  • Create and maintain a positive, safe, clean, and inviting environment for fans and team members
  • At all times exhibit a genuine passion for excellence
  • Perform other duties as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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