Hospitality Specialist

Severance Music Center, home to The Cleveland Orchestra, is one of the most prestigious performing arts venues in the world, renowned for its exceptional orchestral performances and outstanding guest experiences. As a cornerstone of the local and international cultural scene, Severance Music Center is dedicated not only to artistic excellence but also to creating memorable engagements for every visitor. This unique venue blends the vibrant energy of live music with premium hospitality services, providing an elegant and immersive environment where every guest feels valued and welcomed.

The Cleveland Orchestra is recognized globally as one of the finest orchestras, and the hospitality provided at Severance Music Center plays a pivotal role in enhancing the overall experience that patrons enjoy. Hospitality is considered an integral part of the performance itself, with staff members acting as ambassadors who set the tone for the event from the moment guests arrive until long after the final applause. This dedication to exceptional service helps to uphold the institution’s reputation and create lasting memories for audiences.

The Hospitality Specialist position at Severance Music Center is a seasonal, part-time role ideal for individuals who have a passion for hospitality and the performing arts. This role extends far beyond typical food and beverage service—from bartending and serving to welcoming guests at premium donor events, special occasions, and throughout the venue. Hospitality Specialists are tasked with delivering genuine, personalized interactions and ensuring exceptional service standards that reflect the prestige of The Cleveland Orchestra.

Candidates for this role should be enthusiastic about fostering memorable guest experiences while working in a fast-paced, team-oriented environment. The position demands professionalism, warmth, situational awareness, and a commitment to hospitality excellence. Hospitality Specialists support a variety of food and beverage operations, including bartending, lounge and concession service, exclusive donor events, weddings, and other special functions. They are responsible for maintaining clean and organized service areas, handling point-of-sale transactions accurately, and adhering to food safety and responsible alcohol service policies.

Employees will enjoy flexible seasonal scheduling, which accommodates evenings, weekends, holidays, and special event timings. The role offers an hourly wage of $16 plus tips, along with opportunities for training, cross-training, and professional growth. In addition, working at Severance Music Center means being part of a unique hospitality environment that intertwines the excitement of the performing arts with high-quality guest service, offering pathways into leadership and supervisory roles as the hospitality program evolves.

Joining the team as a Hospitality Specialist means becoming an essential part of a world-class orchestra’s community, contributing to the excellence and distinction that define every event. Whether it’s serving guests in premium hospitality spaces or supporting special events throughout the venue, Hospitality Specialists play a vital role in ensuring that every guest’s experience is welcoming, engaging, and unforgettable.