Hospitality Service Support--Preston

Hooters is a globally recognized restaurant and hospitality brand famous for its fun atmosphere, great food, and friendly service. Established with the mission to "Make People Happy," Hooters has grown into a casual dining destination known for its signature wings, cold beverages, and welcoming environment. The company emphasizes delivering exceptional guest experiences by combining high-quality food with enthusiastic hospitality. Hooters is part of the restaurant industry, catering to a diverse clientele ranging from families to professionals and sports fans. As a service-driven establishment, Hooters prides itself on creating a positive, energetic, and clean environment for both customers and employees. The hospitality service support role at Hooters is designed to enhance guest satisfaction through multiple responsibilities and cross-trained duties. This is a full-time or part-time position that presents a unique opportunity for candidates eager to be involved in various operational aspects of the restaurant. The role comes with competitive pay and opportunities for growth within the company.

The Hospitality Service Support position is integral to maintaining the high standards Hooters is known for. It involves performing duties in three key areas: hosting, to-go service, and staff support. When performing the host role, the employee is responsible for immediately greeting guests with a positive and energetic demeanor, ensuring they are comfortably seated and their needs are anticipated. This includes accommodating different customer groups such as families with children, large parties, business clients, and regular patrons. The host controls the restaurant’s seating flow, which helps balance the workload for servers and ensures each guest receives attentive service. Furthermore, the host must be knowledgeable about menu items and specials to answer customer inquiries accurately and may assist in merchandise sales.

In the to-go role, the employee handles orders placed via phone, delivery apps, online platforms, and in-person walk-ins. The focus here is on speed, accuracy, and customer interaction during the order process, including suggestive selling and payment handling. Knowledge of the menu and promotions is essential to ensure a smooth transaction and customer satisfaction.

As staff support, the employee ensures the cleanliness and sanitation of the restaurant, including the front of house, restrooms, parking lot, and wait stations. This responsibility strongly influences guests’ perception of the overall atmosphere and experience. Maintaining stocked wait stations, assisting with bar stocking if applicable, and performing food runner duties are also part of this role. The ability to multitask effectively and prioritize responsibilities is crucial to ensuring that restaurant operations run smoothly.

Hooters employees are expected to embody the company’s core values: Show You Care, Elevate the Spirit, Respect Everyone, Value Feedback, and Exceed Expectations. These values guide the work culture and customer interactions, fostering a respectful and supportive workplace. The role requires candidates to have excellent communication skills, the ability to work well with others, and adaptability to a fast-paced, dynamic environment. Candidates must be at least 17 or 18 years old depending on location, possess basic math skills, and have a clear understanding of sanitation procedures and brand integrity. Additionally, those involved in serving alcoholic beverages must complete required certifications before starting work. Hooters is committed to equal opportunity employment and encourages diversity in its workforce.