Hospitality Service Support

Hooters of America LLC is a renowned restaurant chain known for its vibrant atmosphere, quality food, and exceptional customer service. Established with the mission to 'Make People Happy,' Hooters has grown into a popular destination for guests seeking both flavorful dining experiences and a welcoming ambiance. As a hospitality-driven company, Hooters emphasizes not only delicious menu offerings but also the overall guest experience, striving to create memorable moments every time guests walk through their doors. With a commitment to workplace diversity and equal opportunity employment, Hooters encourages applicants from various backgrounds to join their team and contribute to the company’s continued success and dynamic culture.

The Hospitality Service Support position at Hooters is designed to provide an exceptional guest experience by offering a genuine positive greeting, fast and efficient service, and maintaining a clean and inviting environment. This multi-faceted role offers cross-training in three key areas: Host, To-Go, and Staff. As a Host, you will be responsible for welcoming guests immediately upon their arrival, ensuring a smooth seating process while considering the needs of families, large groups, and business patrons. The Host manages the restaurant's flow to guarantee that servers can provide excellent service without being overwhelmed. This position also involves being well-informed about new menu items and specials to answer guest inquiries and potentially selling merchandise.

The To-Go role involves handling phone, online, and walk-in orders with precision and accuracy. This includes suggestive selling, order verification, proper packaging, and payment processing, ensuring guests receive their orders promptly and correctly. As part of the Staff role, you play a critical part in maintaining cleanliness and sanitation throughout the restaurant, including the parking lot, front of house, restrooms, wait stations, and, if applicable, the bar area. Cleanliness directly impacts guests’ perceptions, making this an essential aspect of the role. The Staff also assists with food running tasks and prioritizes multiple responsibilities to keep operations running smoothly.

Employees in the Hospitality Service Support position are expected to embrace Hooters’ core values: Show You Care, Elevate the Spirit, Respect Everyone, Value Feedback, and Exceed Expectations. This role demands a personable, energetic individual who thrives in a fast-paced environment, demonstrating professionalism, adaptability, and strong communication skills. Working at Hooters offers an opportunity to be part of a team dedicated to quality service and guest satisfaction, while developing skills in hospitality, customer interaction, and multi-tasking across different operational areas. This position is ideal for those who enjoy engaging with diverse groups of people and who are looking for a dynamic work environment that supports growth and teamwork.