Hospitality Service Support

Hooters of America LLC is a well-known restaurant chain famous for its casual dining atmosphere, delicious American cuisine, and energetic hospitality. Founded in 1983, Hooters has grown to become a recognized brand with a commitment to providing a friendly and enjoyable experience for every customer who walks through its doors. The company’s mission is centered on "Making People Happy" by delivering remarkable guest service within a clean, vibrant setting where both team members and customers feel welcome. Hooters blends sports-themed dining with a lively ambiance, making it a popular destination for diverse groups including families, business patrons, and friends looking for a fun night out. The restaurant chain boasts numerous locations across the United States and internationally, emphasizing quality food and exceptional service standards. As an employer, Hooters prioritizes a positive work environment where employees are empowered through training and collaboration to grow their skills and contribute meaningfully to the company’s success. They support diversity and inclusion initiatives, encouraging candidates of all backgrounds to apply, aligning with their commitment to a welcoming workplace culture.

The Hospitality Service Support position at Hooters is a dynamic role that offers employees the opportunity to be cross-trained in several key areas: Host duties, To-Go order management, and Staff responsibilities. This multifaceted role is essential in ensuring that guests have an outstanding experience from the moment they enter the restaurant until their departure. As a Host, the team member is the first point of contact, providing a warm, genuine greeting and managing seating arrangements thoughtfully to balance the flow of guests and support service staff effectively. The Host is also responsible for being knowledgeable about the menu, specials, and merchandise sales, enhancing the guest experience with relevant information and recommendations.

In the To-Go role, the employee handles orders through various channels including phone, delivery apps, and walk-ins, emphasizing order accuracy, speed, and suggestive selling. This part of the role requires excellent communication skills and attention to detail to ensure each takeout order is correct and ready on time. The Staff role complements the operational flow by maintaining cleanliness and sanitation in all restaurant areas such as the parking lot, restrooms, and front of the house. The position demands a keen eye for detail and the flexibility to handle multiple tasks simultaneously, including assisting with stocking and food running if necessary.

Hooters employees embody core company values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. These values guide the behavior and attitude expected from individuals who join the team. The Hospitality Service Support role is perfect for candidates looking for a fast-paced work environment where customer service and teamwork are key. This position requires employees to be punctual, professional, and adaptable while maintaining a positive demeanor with guests and co-workers alike. It is an excellent opportunity for individuals seeking to develop hospitality skills in a reputable brand with a focus on customer satisfaction and operational efficiency. Applicants must be at least 17 or 18 years old depending on location and must obtain necessary certifications such as ServSafe alcohol certification before starting work. Hooters of America LLC is an equal opportunity employer encouraging diversity and welcomes applicants from various backgrounds to join their team. Employment type is typically part-time or full-time, depending on location and schedule needs, with compensation competitive within the casual dining sector.