Hospitality Service Support

Hooters of America LLC is a well-established American restaurant chain renowned for its unique casual dining experience, focusing on delivering excellent food and exceptional customer service in a friendly and lively atmosphere. Founded in 1983, Hooters has grown into a globally recognized brand that prides itself on making people happy through its hospitality and service. Specializing in quality food and beverages with a vibrant ambiance, Hooters aims to create memorable moments for its guests by combining great tasting food, attentive service, and a welcoming environment. The company values diversity and inclusion, providing equal opportunities for all applicants and employees, and emphasizes core values such as showing care, elevating spirits, respecting everyone, valuing feedback, and exceeding expectations.

The Hospitality Service Support position at Hooters is designed to provide an exceptional customer experience by ensuring guests receive sincere and positive greetings, fast and accurate service, and enjoy a clean and friendly atmosphere throughout their visit. This versatile role offers cross-training in three key areas: Host, To-Go, and Staff roles, allowing employees to gain diverse skills and contribute to multiple facets of restaurant operations.

As a Host, you will be the first point of contact for guests entering Hooters. This role requires a personable and energetic demeanor to welcome and seat guests promptly while accommodating various party types, including families with children, large groups, and business professionals. The host efficiently manages seating flow to balance server workloads, guarantees excellent service for every guest, and stays knowledgeable about the menu items and specials to assist with any guest inquiries. Additionally, this role may include responsibilities for selling restaurant merchandise.

In the To-Go role, you handle takeout orders by receiving requests via phone, delivery apps, tablets, online platforms, and walk-in customers. Accuracy and speed are paramount to ensure guest satisfaction, supported by suggestive selling techniques to enhance guest orders. Responsibilities include verifying orders for accuracy, proper packaging, and processing payments while being fully informed about current menu offerings and promotions.

The Staff role focuses on maintaining sanitation and cleanliness throughout the restaurant, including the parking lot, front of house, and restrooms. This aspect is critical to guest perceptions of the establishment's atmosphere. Attention to detail is required to keep all service stations stocked and maintained. Staff members may also support bar area upkeep and perform food runner duties. The ability to prioritize multiple responsibilities ensures smooth and efficient restaurant operation during shifts.

Central to this position is embracing Hooters’ core values: Show You Care, Elevate the Spirit, Respect Everyone, Value Feedback, and Exceed Expectations. Employees are expected to contribute to guest happiness by maintaining food and beverage quality assurance, order accuracy, speedy service, proper food presentation, and delivering friendly and attentive customer service. This role also involves financial responsibilities like cash handling and upholding brand operating standards including professionalism, uniform compliance, punctuality, and cleanliness.

This Hospitality Service Support role is ideal for individuals who thrive in a fast-paced environment, excel in multi-tasking, and enjoy working as part of a team to create memorable guest experiences. Hooters requires that all employees involved in alcohol service hold valid ServSafe alcohol certification, along with any other legal certifications required for employment. The company provides a supportive environment for personal and professional growth, encouraging employees to develop diverse skills across multiple service areas while contributing to the restaurant’s success and positive customer relations.