Hospitality Service Support

Hooters of America LLC is a well-known restaurant chain that has built its reputation on providing a friendly, welcoming atmosphere combined with quality food and memorable customer service. The company is rooted in a culture focused on hospitality, promoting a mission to "Make People Happy." With numerous locations nationwide, Hooters has established itself as a popular dining destination where guests can enjoy a lively environment coupled with delicious menu offerings including wings, seafood, and other casual dining options. As a hospitality-focused business, Hooters takes pride in delivering an exceptional experience that goes beyond just great food by ensuring every guest feels welcomed and valued from the moment they step through the doors.

The Hospitality Service Support position at Hooters plays a critical role in delivering this mission. This position offers a unique opportunity for individuals looking to join a dynamic team and be cross-trained in three key areas of restaurant operations: hosting, to-go order management, and general staff support. As a Host, the employee is responsible for greeting guests energetically and professionally, making sure customers of all types—including families with children, large parties, and business professionals—are comfortably seated and their needs are met promptly. The Host manages the flow of the restaurant seating to maintain optimal service and prevent staff from being overwhelmed, ensuring that each guest enjoys an excellent dining experience. In addition to guest relations, the Host may also take on responsibilities such as selling merchandise and promoting new menu items and specials.

In the To-Go role, employees are entrusted with handling phone orders, online orders, and walk-in customers efficiently, always prioritizing order accuracy and timeliness. This part of the job involves suggestive selling, precise packaging of orders, and secure payment handling, all while maintaining in-depth knowledge of the menu and specials. The ability to multitask and communicate effectively is essential for success in this role.

The Staff support role focuses on maintaining cleanliness and sanitation throughout the restaurant. This includes the dining area, restrooms, parking lot, and front-of-house stations. Staff members also help stock wait stations and may assist with bar area upkeep and food running duties. Attention to detail and prioritization of multiple tasks contribute to creating a clean, hygienic environment and a great guest atmosphere.

Overall, the Hospitality Service Support position is integral to Hooters' commitment to customer satisfaction and operational excellence. Employees are expected to embody core company values, including showing care, elevating spirit, respecting everyone, valuing feedback, and exceeding expectations. This multi-faceted role is ideal for individuals who are personable, energetic, adaptable, and ready to contribute to a fast-paced and vibrant workplace. The position is open to applicants who are 17 or 18 years or older and requires valid ServSafe alcohol certification where applicable. Hooters is an equal opportunity employer committed to diversity and encourages candidates from various backgrounds to apply.