Hospitality Service Support

Hooters of America LLC is a well-known American restaurant chain famous for its casual beach-themed atmosphere, classic American food menu, and friendly hospitality. Established with the mission to "Make People Happy," Hooters places a strong emphasis on creating an exceptional dining experience for every guest. The company blends sports bar elements with a lively dining environment that appeals to a broad clientele. Known for its consistently upbeat service, Hooters also fosters a culture centered around its core values—Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.

The Hospitality Service Support position at Hooters is a versatile role designed to enhance the guest experience through several key responsibilities. Individuals hired for this role have the unique opportunity to be cross-trained across three essential areas: Host, To-Go, and Staff. In the Host role, employees serve as the first point of contact for guests, warmly welcoming and seating customers, ensuring that their needs are met efficiently and professionally. This responsibility involves accommodating different types of guests including families, large parties, business professionals, and regular patrons. The Host manages the seating flow to maintain excellent service standards and supports the wait staff by controlling table assignments.

As a To-Go representative, the employee efficiently takes orders placed in person, by phone, or through digital platforms such as delivery apps and online ordering systems. This role demands attention to detail, especially in verifying order accuracy and suggestive selling to increase sales. Employees are expected to maintain a friendly demeanor while ensuring orders are properly packaged and payments promptly processed.

The Staff role focuses heavily on maintaining cleanliness and sanitation throughout the restaurant environment, impacting guests’ perceptions of the establishment. Responsibilities include upkeep of the parking lot, front-of-house areas, restrooms, and wait stations. Staff may also assist in stocking the bar area and performing as food runners when necessary. This multi-tasking component requires prioritization skills to facilitate smooth daily operations.

This position requires a high level of communication, adaptability, and commitment to quality service. Hooters seeks candidates who exhibit a positive personality, are focused on guest satisfaction, and are capable of thriving in a fast-paced, team-oriented setting. All employees must be punctual, neatly uniformed, and prepared for their shifts while upholding the brand’s operating standards including proper sanitation, food handling, and professionalism.

Team members should be prepared to develop a thorough understanding of the menu, current events, and specials to better assist guests and contribute to an engaging dining atmosphere. The role also involves occasional merchandise sales and acting as spokesperson for store events. The emphasis is on creating memorable dining experiences that keep customers returning. The company requires those serving alcoholic beverages to have valid ServSafe alcohol certification and any other legally mandated certifications.

By joining Hooters as a Hospitality Service Support professional, individuals enter a dynamic, customer-focused environment dedicated to providing excellent service and hospitality. This role provides opportunities for career growth through cross-training and embodies Hooters’ mission by ensuring each guest enjoys a happy and satisfying visit.