Hospitality Server

Missoula, MT, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

weekly pay schedule

flexible scheduling options

Generous discounts on shift meals

Family dining discounts

Industry-leading onboarding

Continuous professional development

Career advancement opportunities

Paid Time Off

401(k) retirement plan with company matching

tuition reimbursement programs

Medical insurance

Dental Insurance

Vision Insurance

Community involvement program

employee referral cash bonuses

Wellbeing Support Tools

PerkSpot discounts

Performance recognition initiatives

slip-resistant shoe program

community engagement initiatives

Igniting Dreams Grant Program

Training competitions and incentives

Job Description

Buffalo Wild Wings is a renowned American casual dining restaurant and sports bar franchise known for its vibrant atmosphere, extensive menu offerings including wings, appetizers, and a wide variety of beverages. Established with the mission of creating a lively and engaging environment, Buffalo Wild Wings has become a popular destination for sports enthusiasts, families, and groups looking to enjoy great food and memorable experiences. The establishment offers an energetic ambiance with multiple screens showcasing live sports events, making it a prime location for social gatherings and game day celebrations. Hosted in various cities around the country, Buffalo Wild Wings prides itself on delivering exceptional customer service, quality food, and an unmatched dining atmosphere that combines entertainment with hospitality. The company encourages team members to cultivate a welcoming and enthusiastic environment that resonates with guests and builds a loyal customer base.

As a Hospitality Server at Buffalo Wild Wings, you play a crucial role in shaping the guest experience by going beyond simple order-taking to become an expert guide for patrons. Your responsibility includes being the primary point of contact, navigating guests through an extensive and diverse menu featuring wings, drinks, and promotional specials, ensuring each guest feels uniquely valued and appreciated. The role demands a natural talent for creating a lively and engaging atmosphere, exceptional organizational skills, and a passion for delivering superior guest service. You are tasked with transforming routine service into an unforgettable occasion by fostering enthusiasm and orchestrating positive interactions. As a Hospitality Server, you will welcome guests warmly, accurately take and input orders, manage prompt delivery of food and beverages, and maintain the cleanliness and organization of the dining environment. Additionally, you must uphold all food safety, hygiene, and responsible alcohol service regulations while collaborating effectively with both front-of-house and back-of-house team members. This role offers a dynamic and engaging work environment, combining the excitement of live sports with opportunities for professional growth and personal development within a supportive team culture. Employment type is typically full-time or part-time with competitive pay and flexible scheduling options to accommodate diverse lifestyles. Buffalo Wild Wings offers a comprehensive benefits package designed to support employee well-being and career advancement, making it an attractive workplace for individuals passionate about hospitality and guest service.

Job Requirements

High school diploma or equivalent
ability to work flexible shifts including nights, weekends, and holidays
excellent communication skills
strong customer service orientation
ability to stand for extended periods
capable of handling a fast-paced, high-energy environment
compliance with all food safety and hygiene standards
must be at least 18 years old

Job Qualifications

Possesses a natural talent for cultivating a welcoming, lively, and engaging atmosphere
excels at organizing tasks and maintaining exceptional attention to detail
demonstrates an authentic passion for delivering superior guest service
previous hospitality or customer service experience preferred but not required
strong communication and interpersonal skills
ability to multitask in a fast-paced environment
basic math skills for processing payments

Job Duties

Warmly welcome guests and manage all aspects of the table service, ensuring prompt and precise delivery of food and beverages
serve as a knowledgeable menu expert, offering recommendations and guiding guests through food, drink, and promotional specials
accurately take and input guest orders into the POS system, communicating any special requests or dietary needs clearly to the kitchen staff
proactively anticipate guest needs and promptly address any concerns, ensuring complete satisfaction and a memorable visit
maintain the cleanliness and organization of the dining areas, including tables, service stations, and surrounding environments
process payments accurately, handle cash and credit transactions, and ensure correct change is provided
adhere strictly to all food safety, hygiene, and responsible alcohol service regulations
collaborate effectively with team members across the front-of-house and back-of-house to maintain smooth and efficient service flow
actively promote a high-energy, positive, and enthusiastic atmosphere for all patrons and fellow team members