Hospitality Operations Manager, Residential Dining

Yale Hospitality is a vital component of Yale University, committed to delivering exceptional dining experiences within the university's residential life and event settings. Located at 246 Church Street in New Haven, Connecticut, Yale Hospitality integrates a high standard of food service management with superior customer service tailored to the diverse Yale community. This department plays a crucial role in maintaining the university's reputation for outstanding hospitality while supporting the broader mission of fostering academic excellence, inclusion, and community engagement. As an employer, Yale Hospitality offers competitive full-time positions with salaries ranging from $68,000 to $120,500, positioning the university as a desirable workplace for talented professionals dedicated to the hospitality industry. The workplace culture is enriched by Yale’s commitment to diversity, equity, and inclusion, along with a robust support system for professional growth and community involvement. The successful candidate will be part of a team that values innovative thinking, operational excellence, and service quality in all aspects of dining and event food service operations.

The position of Hospitality Operations Manager at Yale Hospitality is a leadership role with a strong emphasis on operational management, team supervision, and customer experience within the university's residential dining operation. Serving as the Ambassador for Yale Hospitality, this role entails direct oversight and support for an Area General Manager and Resident General Manager, reporting to the Managing Director of Residential Operations. With responsibility over a large zone of dining halls, the manager ensures that every detail—from food quality and preparation to service presentation and sanitation—is delivered at the highest standards during meal times. Leading a team of 25 to 30 unionized staff members and accomplished chefs, this professional is tasked with nurturing a positive and efficient work environment that fosters excellent service for students, faculty, and staff alike. The manager’s duties expand to developing service standards, managing customer service policies, conducting training sessions, and enforcing food safety and sanitation protocols, embodying a comprehensive approach to operational excellence and guest satisfaction. This full-time, on-site staff role requires not only managerial expertise but also an ability to build meaningful relationships with Yale’s academic and administrative constituencies, playing a pivotal part in enhancing the dining experience in one of the world’s leading universities.