Hospitality Operations Assoc

The University of Utah, located in Salt Lake City, is a public, four-year institution recognized for providing a robust academic and co-curricular experience to its community of over 33,000 students. As a member of the Big 12 Conference, the University prides itself on fostering a diverse and inclusive environment that embraces a variety of cultures, identities, and perspectives. The Housing & Residential Education department at the University supports over 5,000 residents and continues to expand with new buildings planned in the Campus Master Plan. This expansion highlights the University's commitment to accommodating a growing student body while enhancing resident services and living experiences on campus.

The Hospitality Operations Associate - Lower Campus is a full-time professional role within the Housing & Dining Programs and the Auxiliary Division at the University of Utah. This position is crucial for supporting the daily functions of the hospitality desk at Kahlert Village and other lower campus locations. The Hospitality Operations Associate plays a vital role in delivering exceptional customer service to residents, guests, and campus partners. Responsibilities include managing front desk operations such as access control, package and mail handling, and direct resident assistance.

Reporting directly to the Senior Hospitality Operations Manager for Resident Services, this role ensures that the hospitality desks maintain consistent service standards, especially during high-demand periods like move-in, move-out, break housing, and summer conference operations. The Associate provides operational support by supervising and mentoring student desk employees, fostering positive relationships, and contributing to an efficient and welcoming environment for all stakeholders.

This position offers a starting salary of $47,500 annually, commensurate with experience, and comes with full University benefits including a 14.2% retirement plan contribution with a 4-year vesting period, health and dental insurance options, a 50% tuition reduction after 6 months of employment, and access to professional development opportunities. The Hospitality Operations Associate is considered essential personnel, required to provide coverage during emergency situations or critical operational periods.

The work schedule primarily involves Monday through Friday shifts, typically 8 hours between 7:00 am and 11:00 pm, with some evening and weekend hours to support operational needs. This role demands strong interpersonal skills, the ability to manage multiple tasks in a fast-paced environment, and a collaborative spirit to work effectively both independently and as part of a team. The successful candidate will have experience or education related to hospitality, residential services, or customer service management, and familiarity with access control systems, package tracking software, or property management systems is preferred.

Overall, the University of Utah seeks a dedicated Hospitality Operations Associate who values inclusivity, demonstrates professionalism and integrity, and is committed to delivering high-quality customer service and operational excellence within the university housing environment.