hospitality night ambassador

citizenM is a pioneering global lifestyle hotel brand that redefines hospitality by seamlessly blending modern technology, artful design, and personalized guest experiences to create a unique and vibrant environment for travelers around the world. With properties in key cities, citizenM offers affordable luxury, characterized by its trendy, contemporary spaces and emphasis on digital convenience such as self-check-in kiosks. The Miami team is an integral part of this dynamic brand, welcoming guests into an atmosphere that breaks away from traditional hotel norms, where individuality, creativity, and a passion for customer care shine through every interaction.

The Night Ambassador role at citizenM Miami is a multifaceted, engaging position ideal for dynamic individuals who thrive in a bustling, nighttime setting. Unlike conventional hotel roles boxed into receptionist or food service titles, this job embraces a wide spectrum of responsibilities, empowering you to shape the guest experience distinctly. As a night ambassador, you’ll wear many hats including champion multitasker, barista, mixologist, concierge, customer service expert, and problem solver. Your primary focus will be to ensure every guest receives a warm, welcoming experience from the moment they enter the lobby until the early morning hours, orchestrating operations seamlessly during overnight shifts.

Your role will also involve managing guest interactions at the self-check-in kiosks, as citizenM foregoes the traditional reception desk to encourage guest autonomy. Alongside greeting guests, you’ll be responsible for preparing and serving hot and cold meals, brewing exceptional coffee, mixing signature cocktails, and maintaining kitchen operations including dishwashing and food handling. You’ll be a secret concierge for guests new to Miami, offering insider tips on where to visit, dine, shop, and enjoy the local nightlife.

The role demands exceptional operational skills as you will be responsible for handling reservations using the property management system, performing the nightly audit, and overseeing the hotel’s night shift activities. This includes managing emergencies and ensuring guests' needs are swiftly addressed, holding the keys to the property in your capable hands overnight. citizenM places great trust in its night ambassadors to maintain a vibrant, welcoming atmosphere that reflects the brand’s spirit and commitment to outstanding service.

This position offers a competitive hourly rate of $23.85 and includes bonus potential based on team impact, guest satisfaction, and financial performance. The role requires flexibility with scheduling, as shifts run overnight from 11:00 pm to 7:30 am, including weekends. Joining the citizenM Miami team means becoming part of a fun, inclusive workplace culture where your personality and skills are valued and fostered. Benefits include medical, dental, vision insurance at low employee costs, life insurance, 401K, extensive paid time off starting at 18 days in the first year, and exclusive perks such as complimentary meals and coffee during breaks, company apparel, shoes, an employee assistance program, and opportunities for travel and career advancement within citizenM’s worldwide properties.

citizenM is committed to diversity and inclusion, embracing applicants of all backgrounds and providing accommodations throughout the hiring process. The company values transparency, respect for privacy, and encourages applicants to showcase their unique personalities beyond their resumes, promoting a welcoming and empowering work environment.